Serena Shores Apartamentos

My husband and I loved living here, and the only reason we’re leaving is because we bought a house! I would’ve loved to stay longer if we hadn’t! The leasing office is polite and professional and always easy to reach and communicate with. Our one bedroom apartment had more square footage than other apartments in this area that were two bedroom, and it was perfect for just us as a couple because we had plenty of room. Very clean unit, quiet neighbors, and we loved having the Amazon Hub for... packages. Right next to Fry’s and a Walmart, and less than a mile from two different gyms if you’re looking for convenience of location. We had zero problems living here and I’d recommend to anyone!!! Lee mas

I have rented at many different places in the east valley. Serena Shores is by FAR the worst place I've ever lived. I've been there less than one year and have already seen the rust under the paint. Unbelievably rude staff and creepy maintenance guys are just the tip of the iceberg. There is a bald guy in the front office that is creepy beyond words and very condescending, which is odd because he's old and bald yet still works a job that a teenager should be working. Shouldn't be much room for... condescension, BUT it's there! As a single female, I have a creep radar and he set's it off every time I see him or have to deal with him! BEWARE. He is the main reason I will not be signing for a second year. He attempts to be intimidating I suspect because he get's no respect anywhere else in his life.

The ground keeping is a joke, apartments are crap inside and they nickel and dime for every single little thing. SO MANY better properties in the area with respectable staff and better EVERYTHING for the same price.

STAY AWAY! Lee mas

I have lived here for a about 8mths now. I can absolutely say without hesitation this is the best place I've lived. I enjoy coming home and it's worth every penny. They constantly are having community gatherings for residents to take part in.. my favorite is the food trucks :) The office staff is friendly and very courteous. You can tell the team is led by a great Manager. Jason is considerate, professional, customer service is off the charts, always willing to help. I can't believe some of the... reviews I see. I have worked in property management myself and I am sure all the negative reviews on here are because Jason is actually doing his job and they don't like the answer. If residents where to pay on time, be good neighbors and don't let your pets damage your apartment home then MAYBE you wouldn't have any issues with management.. just sayin!!!!!!!!!!!!!

Maintenance is great, always there when you need them. They fix your request in a timely manner and always properly the first time. They enter my home with a smile on their face. Again which goes back to good management. Lee mas

This community is poorly kept. The appliances are old, and don’t work. The office manager Jason is rude, ignorant, lacking customer service. Jason isn’t professional and a liar, he will add charges to your account without your knowalge. I wouldn’t move in here, even if they paid me to. Very poor customer service and a terrible expericne

I wish I had read the reviews on this site before agreeing to rent from Serena Shores. The lease has a clause that basically says that nothing else matters but the lease. So, all of the promises made by the ever so friendly staff prior to getting me to sign the lease have seemed to be forgotten about. To be clear, do not believe anything the staff says! These apartments are old! They are worn! The appliances are bottom of the line and may or may not work properly. It takes too many reminders to... get things fixed. Although the staff is ever so friendly and will smile as they take each and every repair request, just don't think it'll get fixed.
Don't let them tell you that you can't hear people above you, because you can. Make sure to get a top floor apartment, then you'll only have to listen to the air conditioner units running above you. Lee mas