6/1/25
No WIFI
The Cox internet service is bundled into the rent as an amenity. None optional $75 dollars. The wiring in the building is old and myself and other residents have gone without internet service for weeks due to ingress. Cox would not help until they got okay from management. I sent multiple emails and tried to call the office (no one answers) and went into the office. Maria Rodriguez , the manager, NEVER responded or was in office.
Unprofessional ,rude staff. You will pay for Cox internet but you... better get a hot spot also.
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Administrador de la propiedad en Crosstown Phoenix respondió a esta revisión
Hello,
Thank you for your email and for sharing your concerns. I understand the frustration you’ve experienced regarding the Cox internet service, and I want to assure you that we have been actively working with Cox to address the issue. Cox has... confirmed that the internet service has now been restored, and the necessary repairs to the wiring have been completed.
We apologize for any confusion or inconvenience caused during this process. Our team has been in regular communication with Cox to ensure that the issue was addressed, and we regret any delay you may have experienced in reaching the office. While our office has been available during regular hours, we understand that reaching someone directly at times can be challenging. We are actively working to improve our response times to ensure better service in the future.
We value your residency and want to ensure that you have a positive experience living here. If you encounter any further issues or have any additional concerns, please don’t hesitate to reach out.
Thank you for your understanding.
Best regards,
Crosstown Phoenix Staff
