Heritage Deer Valley Apartamentos

Hello, we are sorry to see you feel this way. We offer pest control services weekly and unfortunately being located in the Arizona desert we have scorpions that appear from time to time. We do our best to control this when we see it but if residents... notify us of anything they see, we are more than happy to have our vendor service a specific area for treatment. If any resident ever wants to be placed on the treatment list for their home, all they need to do is call us here in the office. We charge one fee of $60 (Lifestyle Fee) which includes Valet Trash, Pest Control, and Parcel Lockers (which were newly installed last year) We also just rolled out Fiberwave Internet at $69 per month for the tenants who offer higher speeds at a lesser cost, this is not mandatory to add, however, we do encourage it as it is a great service for less. The CAM fee is added to the utility billing with water, sewer, and trash as this is for the “Common Area Maintenance” for our residents to enjoy well-kept landscaping. The utility usage might vary from month to month. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly. We look forward to speaking with you. Lee mas

We are so sorry to hear that you have not received the customer service that everyone deserves here at our community. This is very uncharacteristic of our staff. We want all of our residents to feel comfortable and at home, while living on the... property, both at home and in the office. Please contact us at your earliest convenience so that we can address your issues and rectify this in any way we can. Lee mas

We are sorry to hear your experience has not been positive. We are unfortunately unable to control your utilities and what is charged by those separate companies. We would like an opportunity to speak with you to discuss any further concerns you... might have. Lee mas

Hello,
We deeply apologize for your experience. It seems like you are disappointed, and we would
love to hear more about where we fell short. Please reach out to our team at your earliest convenience.

We are very sorry to hear that your experience at our community has not met our own expectations.

Our three pools have been open for about a year now after the renovations we had done with them and the new pool furniture that we placed out, we did... have delays, as with many companies, during COVID and for that we do apologize. Also the fitness center near the office and playgrounds have remained open. We are in the process of opening up our Parcel Package room and our Yoga/ Spin room, once the new FOB's are installed on the doors, so that our residents have easy access. We have consistently been trying to improve Heritage at Deer Valley, with redoing the parking lot, upgrading the dog park and trying to add more amenities for our residents.

In regards to landscaping, you can definitely contact the office when these issues do arise and we will be sure to reach out to our landscape company regarding this situation and to be more aware. Lee mas