Mason Oliver Apartamentos

Staff is incredibly unprofessional — they don’t answer urgent emails, including about safety issues, one of which led to my bike being stolen due to their negligence to act.

They also can’t keep their residents straight and have called me regarding other residents’ leases. It’s obvious that Mason Oliver doesn’t care about resident safety since multiple doors security doors were broken for months on end with no notifying emails to residents, even after I prompted them that residents deserved to... know what was happening in their building. Additionally, even when notified about my stolen bike, they didn’t warn other residents to not use the bike locker until TWO DAYS after the incident, leaving ample time for other bikes to be stolen.

I was gaslit and lied to by the leasing manager about the contents of an email that I literally could refer back to on my phone, and then told I was “attacking him” for identifying these issues with the complex and following up to ensure the situation was rectified. Even then, I was only given 2/3 of the cost of my bike, when this situation could have so easily been avoided and was wholly the fault of the complex’s negligence.

This apartment complex has no transparency and are more concerned with their items (plastic carts and COFFEE CREAMER) being stolen than residents’ possessions.

These are just a few of my many many grievances with Mason Oliver. I’ve never been more disappointed with an apartment complex and regret recommending it to my friends, who both had MULTIPLE issues during their move-in process. We will not be resigning, and I know at least one of them also will not be. Lee mas

DO NOT MOVE HERE, waste of time & especially money. Not worth it, 2nd management since I moved here. Horrible at communicating & not being consistent.

Unfriendly staff, constantly broken gates & garages, homeless in parking lots. Management is completely inflexible and will take every opportunity to nickel and dime you. Unsafe neighborhood, no staff in building 11, totally neglected property.

Lived here for 2 years and have had nothing but problems. When I moved in the apartment was dirty and I had broken appliances and they didn’t want to replace them right away they wanted to try and fix them 3 or 4 times and the office staff are very unhelpful and the property manager never calls back! I’ve had my car damaged, dog attacked, ac was broken for 3 weeks in the middle of the summer, gates are ALWAYS broken hallways are dirty and no one picks up after their dogs and it smells like dog... poop so bad I can’t even walk my dog around the inside of the parking lot. The 11 property it nasty. Rent somewhere worth the money. They also don’t have cameras in the garage so if anything happens to your car you can’t get any help. So beware. Lee mas

**WARNING** If you choose to live at Mason Oliver, do NOT live in building 11 (11th Street). This building is basically the ugly stepchild of the complex -- everything is either broken, filthy, or in disrepair.

- Garage gates are constantly stuck open, so anyone can simply walk or drive into the garage from either Washington St. or 11th St. If you live alone, do NOT wander around the parking garage at night.
- Both elevators in this building are constantly broken. It's so bad that I refuse to... get in them for fear of getting stuck. I'll only use them if I absolutely have to.
- The hallways and stairwells are absolutely disgusting. They are filled with dust, hairballs, leaves, trash, stains, and god knows what else.
- There used to be a functioning package locker system here, but it has been broken for nearly a month now with no updates from management on if or when it will be fixed. Since the elevators are broken, there is currently no way for couriers to deliver packages to our front doors. So we basically have no way to receive packages right now, and management has been completely silent on the issue.
- The management staff are NEVER present in building 11. They only work out of building 12 (12th Street) and basically leave this building to fend for itself. There is a perfectly good leasing office in this building, but I have not seen a single staff member working there in over 2 years. If you want to talk to someone face-to-face, you need to walk over to building 12 (sometimes in 110-degree heat). They rarely communicate with us and only send occasional emails. You'd think they would provide constant updates on the broken gates, package lockers, and other urgent items -- but NOPE! You are left guessing and hoping that things will eventually get fixed. Direct emails to the leasing office and manager usually go unanswered.

I could go on for hours talking about the problems in this building, but the above items make this place almost unlivable. Regrettably, I recently renewed my lease, and many of these problems have only gotten worse since then. If things don't change soon, I plan to pursue all available options to leave early. This is pure negligence on the part of Knightvest. Lee mas