Pacific Bay Club Apartamentos

I am really happy to say that Pacific Bay Club is a great place to live. Robin the manager is amazing and maintenance are always professional and friendly, most importantly they know what they’re doing. Thank you Cody!!!

This is a good place to live. Quiet all around except for the freeway right next to us. Maintenance has been a great help this whole year I’ve been here. Anything goes wrong, they are usually here within the next day or the day of. Tim is the best maintenance man I’ve ever had being in apartments. As for the front office, I can’t say much. Overall, great experience so far and it’s down the road from my job! :)

Very unprofessional and unethical environment from the agents in the leasing office. Please listen to the reviews made by others. Robin does not care about its future residents. I made my deposit for $300 and was denied within 48hours due to not completing an electronic ID verification document that was sent to me via email (Which was never verbally mentioned to me). When asked if they can resend the email; I was told that the application had expired and was denied for the simple fact that I did... not complete the electronic document that was sent to my email. They also told me I have to wait a week for my $300 deposit to be sent to my physical address through the mail. There is a lack of communication from this apartment complex. As stated in previous reviews, Robin came up with excuse after excuse to protect her employee's and tried to validate their poor communication. Please do not waste your time and money here. Lee mas

Pros: the 1-bed apartments are large, the renovations are solid (granite/floors/etc), maintenance is usually fairly quick. Ample parking, friendly neighbors with friendly dogs, and location is in a safe area near pretty much any stores you'd want to go to. Overall a quieter complex with quieter neighbors than some of the bigger ones in Ahwatukee.

Cons: noise next to the highway. Loud landscapers all the time. Questionable management at times.

In general it was a good place to live, but there... are some issues. A couple times our water was turned off without warning due to renovations in nearby apartments (but these were short shutoffs). My 3rd floor apartment had some weird periodic vibrations in the floor that we decided were due to the HVAC, and they didn't cause issues, but were unusual. The leasing office is sometimes unresponsive via email, but were reliable in person or via phone. Ralphael, the assistant manager, is great. Robin, the (new) manager, is terrible. Maybe peak inside at who is in the office before going to them for anything.

Also, if you don't like roaring highway noise at night, don't live here. The I-10 will wake you up in the middle of the night.

The community was generally safe, the area is nice, and I didn't have many maintenance issues during my time here. Some reviews felt the area was unsafe, but I didn't have any problems (cannot speak for others however). Lee mas

If you’re a light sleeper or have kids or generally like your peace, don’t live here. Especially being on a bottom floor unit they’ll tell you it’s just part of living an apartment to have noise. No matter how much I’ve told them over the last three years that the sound needs to be addressed, over the years they’ve continued to move people in and out without so much as taking a toe out of what they would usually do. I’m referred to the police over noise complaints when people are being loud over... my room at 3 am instead of the office dealing with it themselves. I’ve also paid a steady rent increase since I’ve been here, which makes the lack of action from management even more frustrating. We’ve had rodents get into the wall that weren’t handled correctly. We’ve had items stolen from our front door. And again, it’s noisy, I haven’t gotten proper sleep since I moved in three and half years ago and I can’t wait to leave. Lee mas