Palms at South Mountain Apartamentos

Maintenance Requests Maintenance service at Palms is handy. The M-team work to complete tenants work orders in prompt manner but sometimes does not go as planned. At times an urgent matter like inside water leak does not get the urgency it requires due to their reasoning at Palms. Active water leaks lead to mold smells and property damage that can be blamed on the tenant in some unususal way. I appreciate the fact that the maintenance is available on the premises and understand staffing... shortages that lead to burn out of current staff therefore the Palms does what it can to complete service orders. Doing the bare minimum is the Gold standard for some businesses. There is a big difference between doing the bare minimum as a Gold standard vs. going above & beyond as the Platinum standard for some businesses. Lee mas

Maintenance Staff The two maintenance guys here are wonderful, polite, and attentive people. There’s always a friendly wave or small chitchat.
They let my sons watch them fix stuff. I find that awesome since I told my kids to be out of the way and they invited them to watch! Thank you ??

I have lived here for eight months. They did not have my apartment ready when I was moving in nor was it safe with a broken window and the only one they did have ready was $200 more a month which I had to opt for because I was not going to move in to an unsafe place. Since I moved in, my fridge broke and they didn’t give it for two weeks the water has been turned off 6 different times for a whole day. My dishwasher has worked a total of two months and I have put in numerous work order request... to get it fixed. The police have been called to multiple apartments close to mine and The alarm system that you have to pay for does not actually work. Lee mas

The day I moved in the apartment was not ready so I had to find something to do for 3 hours in the 110+ degree heat with 2 pets in the car. Once it was "ready" I still had to clean a bunch of things myself.

If you ever need anything from the office but can't make it there in person don't bother. I usually can't stop in because I am at work and when I call I get sent to some third party company who says they will have The Palms call me back. Never once have they called back.

I have also put... the same work order in 3 times now and it still has not been fixed after a month.

I enjoy my apartment itself but man is the management poor. Lee mas

The staff is entirely lazy. Have to place multiple work orders for service of one thing. Neighbors are not pleasant, had multiple issues with mine where local authorities were involved. Advised to take it up with Apartments, management has YET to step in. This is the absolute worst place to live in Arizona. The location and price sounds too good to be true because IT IS! Keep looking!