Terrasol Apartamentos

I have lived in Tides at Papago for almost a year, and have genuinely enjoyed my apartment. I moved here as a single mom with my 4-year-old son, and was getting out of a stressful living experience. The assistant manager, Breanna, was so kind, warm and supportive - she has continued to be radiant. If I ever needed additional support, the community manager, Xavier, was also calm, thoughtful, and trustworthy.

These spaces are reasonably priced, centrally located, and safe. Living anywhere in the... valley in the summer has its challenges, and it's been a comfort to know that this team is loyal, sensible, and cares about their community. Also, maintenance has always been quick and kind. Lastly, my son and I have especially loved the pools, which are also maintained well. Lee mas

Do not move here if you have kids!!! There is an infestation on roaches! We had spent our own money 3 times to bomb our house and they were still there! We called to have our house sprayed and they only sprayed in the bathroom???? There were even roaches CRAWLING ON MY BABY AND 15 YEAR OLD!!! Disgusting. Hopefully the new managers take care of this. And its very hard to get a hold of them hardly ever answer the phone . I will say the maintenance was very good about fixing issues that needed to... be done, but apparently the new owners have gotten rid of them! And replaced them! Lee mas

Living here has been hell. Since the very first day, my roommate and I got our keys late. When I walked in, the fridge was pulled away from the wall, sitting in the middle of the room. The floor moulding was missing, exposing holes and wires in the walls. Dirt and leaves everywhere. It was cleaned the next day, whatever. The two bedroom windows were broken so bad they couldn't be opened. I was told the whole window had to be replaced and wasnt worth it. I had to take a knife to the living room... window in order to open it because it had been painted over. The accent wall looked like my 5 year old nephew did it. Whoever painted the door didnt wait for it to dry before closing it, so the old paint color is around the edges. We couldn't operate the washer the first two weeks. The waterline to the toilet leaked and it took 3 maintenance visits and two different "professional" plumbers to finally fix it after days of contacting the office multiple times.

We lived in the first unit for 3 months. During that time, the upstairs neighbor flooded her tub and it came flooding down into our bathroom THREE TIMES. Plus, she flooded the dishwasher and it flooded our kitchen. I had to clean up the brown-yellow water myself each time. Maintenance would come and cut giant holes in the ceiling and leave it for weeks. Out of 3 months, we collectively had a hole in the ceiling for 4 weeks. Management did not care that we were being rained on in our own home.

Eventually, the office manager Lisa finally offered us a new unit. She described it as a huge upgrade and played it as a huge favor that we would have the same rent. The new unit had different colored cabinets. That is literally it. We decided to take the new unit, because at this point I was worried about mold and tired of cleaning up brown water.

She gave us THREE days to move. I asked for more and she refused. Lisa was unaccomodating, condescending, and even sometimes downright rude. We were given two sets of keys, one of which didnt even work.

I have a more full review written out, but I've reached the character limit.

Do NOT live here. The location is great, the rent is on the cheaper side when considering that you have washer/dryer in unit. It is NOT worth it. The staff, especially Lisa, does not care. The buildings are falling apart. Honestly it's a safety hazard and I am beyond happy to be finally moving out.
Lee mas

I wont say anything more than don't move here. People are unnecessarily loud and its not worth the price.

This is by far the most terrible place I've ever lived. The apartment that they show is nothing like the apartment you actually move in. This place has tones of roaches which they try to bring someone to spray every Tuesday and that doesn't stop the issue. The front desk people have really rude attitudes in the office however when you first come to apply they're the most wonderful people ever. When you turn on the shower the pipes make so much noise and you can hear he neighbors as well. It's... cheap but again you get what you pay for. Lee mas