Jade Scottsdale Apartamentos

Do not be fooled by this place. Front office never answers the phones, the kids they hire to manage this place can’t do the job their are hired to do, rent is ridiculously high and as soon as I can I will be following 3 of my neighbors who just moved out. If you like popcorn ceilings, poor management and over priced small apartments this place is for you!

I just moved into my apartment last month and I had a phenomenal experience. The office made it very easy with no headache, I havent had any issues since. Its very clean and quiet around my apartment. I am very happy overall so far living here. I have recommended a friend already to this property.

I recently had the misfortune of dealing with the new management at Jade Scottsdale, and I must say it was an utterly dreadful experience. Not only did they fail to refund my security deposit, but their handling of the situation was incredibly unprofessional and frustrating.

My lease ended on 3rd Aug 2023.I never received any form of communication from Jade Scottsdale regarding my security deposit. They claimed to have not received my new address, but conveniently managed to send a debt... collection notice for water charges. I promptly paid the outstanding amount and received confirmation that they would resolve the issue with the debt collector. Unfortunately, this promise went unfulfilled, as I continued to receive calls and emails from the debt collector.
And for my security deposit, they asked me to contact the old management for a refund!!

Overall, my experience with the new management at Jade Scottsdale was a complete nightmare. Their incompetence, lack of communication, and failure to resolve issues in a timely manner left me feeling frustrated and ignored. I strongly advise others to steer clear of this establishment until significant improvements are made in their management practices. Lee mas

LOOK ELSEWHERE FOR AN APARTMENT. I moved out end of November and was trying to take care of my final bill before leaving. They assured me on move out day that the check I handed in before moving out would be the last. It was not.. It's now end of January and I am still dealing with them. After moving out, I received ANOTHER bill that was incorrect as they charged me until the end of the month instead of my actual move out date. I tried to call and email them multiple times ever since I received... that bill and could not get them to fix it. They finally responded after a while and "fixed" the bill, telling me it would be the last time I dealt with them. I went in person and paid the assistant manager. However, they NEVER mentioned at the time that they had already sent me to DEBT COLLECTIONS (I never paid anything late, wanted them to fix their mistake instead of obviously paying an overcharged bill). I received the letter from collections after I already gave them the check. According to the debt collection company they should have never accepted any money from me after sending me to collections so I was also asked to pay collections (Jade Scottsdale was NOT supposed to cash my check and send it back to collections). Of course Jade Scottsdale did not abide by this and also cashed my check so I paid the same amount TWICE. Instead of paying my money back (since I also have the money sitting in collections for them), they will NOT respond to any emails or phone calls. This place is unethical and I highly regret ever staying here because its caused nothing but headaches. Keep in mind I moved out in November and its almost February. I have always paid my rent on time and have never caused any issues. Avoid renting from here at all costs unless you'd like to deal with incorrect bills and employees who will not do their jobs: will not fix simple bills, will not answer phone calls and emails.

In summary: they charged the incorrect amount, would NOT fix my bill in a timely manner, sent me to debt collections without ANY COMMUNICATION even through I was constantly trying to contact them, and still have my money. Lee mas

The staff is very nice, but why would you let a new tenant move in to an aprtment that needs servicing? The ac condensation is leaking heavily in the one area you need to pass by to get from room to room. This was known prior to movein and yet they let the water flood the floor. We got maintenance to come on movein day only to put a bucket under the leak. Hopefully it will get fixed this week, but it's just ridiculous to have someone move in when there is a major issue.