Ponderosa Ranch Apartamentos

I have lived here a month now am quite happy. The staff is very accommodating when I had a couple of maintenance issues upon moving in. Theses were handled quickly. Love the landscaping with benches , tables, and walkways. The pool is always clean and I rarely see any trash around. It’s quiet and gated so I feel safe here. My apartment is pest free. You don’t get any pricey upgrades like in the luxury apartments but you definitely get a clean place with everything you need including a washer... and dryer, dishwasher, and I have 2 ceiling fans too. So I can’t speak for others who live here but my experience has been great and I am glad I moved here. Lee mas

I have never lived somewhere so gross in my entire life. I’ve never dealt with such a nightmare living anywhere in my life. From the day we moved in to our apartment, their were roaches. Everything squeaked, most of the drawers had broken tracks. I had to scrub the place when we moved in.
We kept our apartment clean. But the place was infested before we even got there. We complained the entire time we were there. They had someone come and spray every once in a while. No extensive treatments... were done, until we were moving out. It was so bad, it smelt so bad in our kitchen Cabinets from cockroaches. We couldn’t keep our dishes in there. They Invaded our expensive coffee maker, they lived in our internet router. Management has changed at least 3 times in the past year. Theirs always different people working in the office. Theirs always trash outside, in the grass, on the sidewalks.They had painters come, they did a horrible job. They were supposed to come back and touch up. They didn’t. Also, never notified us of them coming. Had someone on my balcony, knocking on my sliding glass door to move my plants inside.In the summer time, our AC went out, and my 2 kids, my dog, myself, and my boyfriend had to be without AC for THREE days. It was 115 outside. They gave us this gross window unit to cool one room in our apartment, and it barely did anything at all.They re did all the roofs, and didn’t tell anyone about it. So we just got woken up to people pounding on the roof at 6:30 am.They re did the parking lots. Told no one AGAIN. Walk out of my house. My car is GONE. They dragged everyone’s cars out of there spots, and moved them to another part of the complex without saying anything at all. We lived in this apartment for less then a year. We moved a month before our lease was up, because we couldn’t take it anymore. The roaches were so bad. I’d be eating at my dining room table, and you’d just see them walking on the walls. No matter how much we cleaned, vacuumed, scrubbed. Nothing worked. We set up roach motels. Didn’t work. This was a giant health concern, and it never got addressed.
They charged us for every little thing you can possibly think of. Our carpet just needed to be cleaned. But nope, of course. They replaced that. I’m baffled. I honestly can not even touch everything that this apartment complex out us through. Living here was horrible.
This is the only place I have ever lived, that had roaches. Ever. We’re clean people.
Lee mas

Lease was set to expire could not get a new lease from office then when no new lease was signed they increased rent $500 a month for going month to month. Have been trying to get a hold of a manager in the office for 2 weeks to no avail. I am either left on hold until I finally hang up or I go into the office and they say she is not in. So here it is 3 weeks later still no lease and a $500 balance outstanding on my account that accrues late fees and tax on a daily basis. This place has the worst... customer service ever. This is a no start property not even deserving of a 1 star. Lee mas

The Management and Office personnel are totally non responsive. They never answer the phones and the office is always closed. I have lived in Many apartments and this is the worst.

My ex boyfriend and I recently moved out of this apartment in September 2017. We moved into these apartmens back in August 2014. We were there for 3 years. There has been an ongoing roach problem since we moved in. They have attempted to have exterminators come and "spray" the apartments, but these apartments are and will always be infected by roaches. There are other tenants that will attest to this as well. It is DISGUSTING how many roaches crawl out in the middle of the night. Dont you dare... leave any food on the counter tops because if you look away for a second, roaches have already attacked it. When you go to the apartment complex staff with any concens they just brush it off like its nothing. On several other occasions they lost our money orders that had rent payments and tried to charge us late fees and then when we went there to clear it up they stated that they found it and had just misplaced it. The walls are extemely thin and you can literally here conversations that your neighbors are having. Not only this, but there are ALWAYS police officers in the area, always always always, and the fire department is always coming to the apartment because something is going on with someone. All of the appliance, cabinets, washer/dryer are extremely old. Dishwasher is always backed up and never working always smells and you can also find tons of roaches in there as well as the cubbards and cabinets, infested with roaches. If you remove the drawers and look inside, you can see hundreds of roaches back there just hanging out, its disgusting. The only reason why we stayed in these apartments so long is because we didn't have a car and worked walking distance. Now that we have a more reliable mode of transportation, we left immediately.

To sum this up, these apartments are over priced and absolutely disgusting. Dont waste your money and dont be fooled. Lee mas