Canyon Oaks Apartamentos

If I can deter anyone from signing a lease at this apartment complex with my review I will be happy. Save yourself the headache and find another place to live, it is not worth saving yourself a little money each month. I paid out my final account balance after I moved out in May of 2020. I was home at my permanent residence last month and realized they had sent a debt collection agency to contact me about my "unpaid final month's rent". I, fortunately, have a bank that gives me access to cashed... checks that I could send as proof to the office that I did not owe them any money. The check was SIGNED by the office on the back and they were sending a debt collector to my house 9 months later! After contacting them initally, I now can they barely get anyone to answer the phone and keep telling me that they will "give me a call" once everything is sorted out and never actually do. I keep being told that the only person who can sort this out is the "manager" that that has been out of the office for over a month now.

This is not the only issue I had with this apartment. The carpet was so moldy, I'd vacuum an entire canister of black mold a few times a week. My dog and I both had to start taking allergy medications just to put our allergies at bay. There were nails that stuck through the carpet in all of the thresholds that I would step on regularly. My AC caught on fire once, with black smoke pouring out of the vents. When I called the front office and finally got someone to answer, they seemed extremely unperturbed by the fact that a small fire had just occurred in my apartment and the only reason it didn't spread was because I was home to put it out. They then contacted "maintainence" who didn't come to look at it for another day and then said the AC company would have to come out and fix it. I had to sit for 4 days in AZ heat (105-110F) without AC on the top floor of the apartment.

I have countless issues with this apartment complex. Please don't live here, you will pay good money to live in unsafe and unsanitary conditions, just for them to claim you still owe them money when you most certainly do not. I wished I had just paid for a nicer place and saved myself the trouble. Lee mas

The manager here Jessica makes living here extremely unpleasant. She harasses me and the other residents and makes up reasons to add $25 fines onto people's rent for the month. She will definately do it to you too if you live here! The rent is not set because they added a new water policy so no one knows what their rent is anymore and the office miscalculated my water fees and then harrased me about it. The other office staff are following Jessica's lead and mistreating the resident now too... . Property is constantly stolen out of cars, the laundry room, and apartments are broken into and all Jessica seams to concentrate on is how she can come up with $25 fines for the people who aren't committing the crimes that live here. Before you decide to move here know the manager Jessica and her other unprofessional office staff will go out of their way to make sure it will be a very unpleasant and costly experience for you! I recommend looking somewhere else as long as she is the manager here! Lee mas

I've lived here for two years and have enjoyed every minute. It is close to my work and to pretty much all I need! The people in the office are great and I have had very few issues with my apartment. Thank you for making my stay here smooth and enjoyable!

A

Great place to live at. Wonderful staff and community. Grounds are very well up kept. And very pet friendly.

Been living in my apartment for a couple of years now and am quite satisfied with pretty much everything. People in the office take care of anything that needs to be take care of and its close to my work place.

A. Abel