Hilands Apartamentos

We moved in here only three weeks ago. While the draw of this complex is things like its amenities and neighborhood, the units themselves and office staff are much less than impressive.

To start, upon moving in we had a defective microwave, many loose or useless electrical outlets, one of the false drawers in the bathroom had fully fallen off of the cabinets, and there was a dent in one wall and a rip in the vinyl flooring. Basically the only way to contact the office during the day is by... walking into the office physically. The phone number to the complex will direct you to a third party service that is not answered by the office staff, and requests to take a message or emails sent out seem to hardly ever get a response—if not a very slow one.

Concerningly, after only a few weeks of living here we were falsely targeted by the management office for marijuana smoking, but have never smoked marijuana or anything here. The office staff refused to elaborate on why we were targeted or to admit that they were wrong. That is a false accusation.

The main pool area is nice but the water is always full of trash and bugs, and you have to bring your own tank of propane if you want to use the grill. The second pool area is run down and lacks anything besides black wireframe pool chairs that burn in the summer.

Also, this is the largest apartment lot in Tucson so be prepared to need to drive across the complex if you want to get your mail and do not want to walk a quarter mile on various inclines to get there. Lee mas

After touring a bunch of places in the Tucson area I wasn’t optimistic about my apartment situation. This was one of the only apartments that were affordable and didn’t have a ton of bad reviews. Boy did I get l lucky. The staff are literally amazing… like the best, and the apartment is exactly what I was looking for. One time my AC wasn’t working properly and after letting them know it was fixed the very next day. Any issues I’ve had have been quickly resolved I’ve just had an amazing... experience overall. The people here are really amazing and I love that they host fun events each month where you can hang out, eat, chill and meet other tenets. Lee mas

I moved to AZ to begin a medical career, 2000 miles away without knowing a person here. And, I signed a lease here before even seeing the place. Which, of course, is never recommended. However, I lucked out. As a young male who is making a sustainable income, this is a fine place. This apartment size is exactly what I want, I have my own washer and dryer, the pools are nice, the parking system is good, and it’s safe. I haven’t had issues with pests. All neighbors I’ve had have been respectful.... The not so amazing parts of the apartments are the appliances are very outdated, the lack of signs/maps made deliveries difficult at first, the maintenance still have not fixed my dishwasher to which I just was dishes by hand now, and some pet owners of aggressive dogs do not always recognize that their dogs aren’t very enjoyable to be around. Overall I’d recommend this place to a similar demographic as myself. Lee mas

09/07/2019: I just moved into the Hiland Apartments and have been pleased so far with how efficient they are at getting maintenance to respond to any calls. Everyone on the staff is super helpful and professional and I sincerely appreciate them.

09/16/2019 Update: I really am appreciative of how the manager, Araceli, takes our concerns seriously and does her best to work with us. Michael, from Maintenance is highly knowledgeable and helpful, as well.

I've been a resident here for a few months now, and can already say I'll definitely be resigning. It was so hard to find a reasonably priced apartment in Tucson that allows dogs over 25 lbs! There's a great dog park in the back and plenty of grassy areas for my pups to run around. The application process was seamless thanks to Ryan K, he expertly answered any questions I had and was so responsive via phone and email. There are a few apartment floor plans to choose from and Ryan helped me find... the perfect one based on my needs and my price range. He even checked in after my move in date to see how everything went and if there were any issues. Excellent customer service! So far there have been no major issues-- I've only had to call maintenance once, and they came and fixed the issue the next day. Overall the area my apartment is located in is quiet, and everyone has been friendly. So glad to have found this place! Lee mas