The Club at Enclave

Enclave The Club has been a nightmare of an experience. Enclave gives itself the title of luxurious living but its reputation is the complete contrary.

I resided at The Club for 17 months, breaking my lease after several unresolved issues from staff’s behalf. Parking is a headache, weekly vehicle break-ins, frequent elevator malfunctions, thin carpet, pest infestations, and non-existent quiet hours are just a few of many areas this complex fails to improve in. The local police department is... constantly on-site especially after dark. Loud residents/guests can be found by the pool or lounging areas year round despite the complex’s quiet hours and security team. Regardless of its elevated rent price compared to Enclave, The Club shares its amenities with Enclave meaning you will find a busy gym during most hours and overcrowded pool during summers. Often times, residents use the gym to give private lessons to clients, allowing non-residents to have access to the complex. Noise complaints get completely swept under the rug and never resolved; policies change abruptly to their convenience as a result. Resident Services (RS) finds ways to charge as much as they can at the time of your move-out. Although given the option by RS, hiring a cleaning company yourself will not guarantee you an exemption from an insane cleaning fee from The Club’s behalf during the last day of move-out. A painting fee is a huge gray area during the move-out process as well.

If you’re looking for a decent quality of life, I personally recommend renting elsewhere. Lee mas

Let me just start by saying this place is was amazing! Close to everything, beautiful, quiet (mostly), well-kept community. Living here was my first time living on my own and I can say I loved every minute of it. Gorgeous 2 bed room unit, natural lighting, high ceilings, Island countertops, this place had it all. Gorgeous clubhouse with a gym! Everything! Management was very polite and helpful always. Every week they had food trucks outside the community to eat from. I know the place looks... pricey (AND IT IS) but you definitely get what you pay for when living here. I’m going to be helpful and say that there are a lot of fees on top of rent they charge for but I’d say it’s worth moving here if it’s within your price range. I had the occasional appliance issues (dryer and dishwasher in my unit was hot garbage) but it’s something that can be fixed if the maintenance team cares. All in all I’d say my experience living here was great. PICTURES DO THIS PLACE NO JUSTICE. I spent 2 years living in this community and I miss it everyday even though it was expensive. However, I’d move back in a heartbeat. Give this place a shot! Lee mas

Let me start by saying, apartment living is exactly that and no place is perfect. My family and I have lived here for a-little over 2 years now. Our three bedroom is the size of a house. Seriously it is! The staff has been great. You can tell they really care. The amenities are just great. I love the weekly food trucks. Even the residents events. The new and responsive security company has made a huge improvement. And in my opinion, parking is only an issue because guests park for days at a... time. All in all, we have been very pleased! Lee mas

This property looks nice from the outside, but it’s a facade. When moving into this location, the unit was filthy (covered in black dust) and infested by spiders. Their solution was to vacuum it, and that is it. Eventually, we were able to get the exterminator to help with the spiders, but it should have been done before the unit was rented.

Everything about the management is concerned with nothing more than making money from its residents, which is noticeable when you look at the quality of... construction. You can hear every little noise from your neighbors (above, besides, and even below you), so God forbid you have children that want to LIVE in their home.

On the topic of children, or pets, don't expect ANY of your security deposit back as the quality of everything within the apartment is also substandard. The walls, paint, flooring, doors, and utilities are extremely cheap and fall apart at the first interaction with anything that doesn't consider how their actions might damage the surroundings - like kids and dogs. Also, if you are on the receiving end of a noise complaint, expect to be aggressively accused of being wrong without any effort to ascertain the actual situation... There is no consideration for their residents.

Regarding management, it's safe to say that customer service is not a priority. Expect new, random policies that introduce additional fees or increases in rent, and do not for a second think that anything agreed upon at the time you sign a lease will be honored by management. Over the course of two years, my monthly payment has increased by about $700 a month. These policy changes all come under the guise of "New Management".

Lastly, this location is NOT SAFE, despite being in the middle of Otay Ranch. There is a drug presence here, regardless of the time of day. Evidence is prevalent at all hours of the day, and due to the poor quality of construction, expect any smells to leak into your home regardless of how many windows/doors you close. There is also a problem with theft. There have been several thefts of vehicles from the premises which have received zero response other than platitudes from management. There supposedly is roving security on the premises, but their presence/impact is barely noticeable.

It would be easy to keep listing the problems with this location, but if you've made it this far and none of what is mentioned above sways you, then there is nothing else that will. Good luck. Lee mas

Building quality has no guarantee! There are unfinished rugs nails standing in the carpet and we took at least 3 weeks to find and hammer each of them down. (All bedrooms are carpet covered) Called maintenance a few times because the carpet will come off because the nails are installed properly.

Moved in with only hot water available in the kitchen sink, walls and floors have huge gap which allowed ANTS to come into every gap. So the entire apartment is filled with ants. Called maintenance and... they only offer pest control, which did no use because new pests can still come in from the GAPS!! Lee mas