Park Central Apartment Homes

Love this place! The tenants are friendly and the management is best I’ve dealt with in decades. Great place!

Have been living here since October 2018. The on-site management used to be great for the first year. The problems started when new folks came in as part of the on-site management team - they do not care about the residents and do nothing to provide a safe and secure environment to its residents. Some of the problems listed here are follows : As per July 2020 -
1) There have been car break in on a regular basis and the management has not done anything to address it. Moreover, they have ignored... resident's phone calls when they have called them to report it.
2) Mailboxes have been broken into on a monthly basis since last year. Management has not done anything about it. They took 3 months to set up a 'more secure' mailbox and that was broken within the first week of its installation.
3) Delivered packages are lost on a regular basis. Management will ask you to contact Luxer even though there is nothing that luxer can do. Also, we do not pay rent to luxer ! Additionally, the mailroom is small and highly disorganized.
4) Management is not open to criticism. There is an online community portal where certain posts criticizing the management will not be posted.
5) When criticized about their pool and gym facilities, management has told its residents that they do not pay for amenities - they just pay rent !
6) On two previous occasions , they took more than 2 weeks to fix my AC. They said it was because of a delay in procuring parts from a third party vendor. Basically demonstrates that they are not proactive in changing their vendor for the better.

CAUTION - Stay away from this place. Any advertisement about safety and amenities here are just lip service.

PROs: The maintenance folks are great people, friendly and efficient. Lee mas

Prepare to deal with noisy neighbors. And for the management to tell you to deal with it.

This place could be a good place to live, if not for the fact that they have you sign a long lease (without the ability to edit anything, as it's done electronically), with all these rules and terms of conditions, but then won't enforce the noise curfew (between 10 pm and 6 am) at all. That's like the thing that's generally most important to tenants.

We moved in at April '16, and have had an upstairs... noise complaint at all hours of the night and day since day one. This apparently was also an issue with the tenant that lived here before us, as management has been aware of this issue for a long time. Despite this, the management's ultimate actions has been to say to me, "well, they're moving out in a few months. Just deal with it until then." Why should I pay this high rent if the management doesn't respond to valid complaints with some type of actions? Lee mas

The neighbours are very friendly.
The apartments are very nicely decorated and complete.
Maintenance is very quick to respond.
The amenities are really nice and clean, the pool is always at a nice temperature and the fact that the gym is open 24/7 is a definite plus.

If I have only one issue with the apartment it's that the rent is a little on the expensive side.

My husband and I have seen our apartment complex go thru many changes in the past 4 years. A lot of upgrades but it is residents that are not respectful of the property. There is the occasional mishap of loud music and heavy walking at the wee hours that is supposed to be quiet time. Security could use improvement but the maintenance team is awesome. Overall great upgrades and near everything like BART, restaurants, Farmers Market and a movie theater. Very convenient location.