26/6/25
Fundamental Issues
We have been tenants since July 2022, and have experienced the following issues:
1) Accounting - I strongly advise against using automatic payments and relying on the Ledger in the Resident Portal. We were overcharged in rent for a full year; charges have repeatedly been incorrectly added to our account.
2) Procedural - I strongly advise against using their insurance company. The minimum required insurance was incorrectly increased mid-lease.
3) Operations - We were victims on theft in excess... of $15K from a bike locker controlled by the community. The property failed to advise us of the theft in a timely manner; failed to provide police with security footage in a timely manner and continued to charge us rent for bike storage.
4) Business practices - Some tenants do not disclose all individuals living (30+ days) in their apartments. ConService charges are based on total services used in a building divided by the # of people registered in each apartment. Similarly, some tenants do not disclose their pets.
5) Customer Service - Community guidelines are not enforced: leash rules; vaping; noise after 9PM
6) Quality of life - Constant construction during our 3 years of residency; 6 damaged tires from stray nails; residents confronting their neighbors; residents confronting management; residents purposely damaging community amenities.
Management - It's a shame. We really wanted to enjoy living in the community, but are relived our tenancy is coming to an end. I'm happy to share supporting evidence and details of every instance mentioned above.
Reseña de Apartments.com