Preserve at Marin Apartamentos

Hello Chris, thank you for sharing your experience at Preserve at Marin. We appreciate the feedback you have provided. To address our auto pay system, all residents are advised in their lease that if using our auto payment system, payments starting... with the fourth of each month will be assessed a late fee. Only the resident has the ability in our system to designate the date their auto payment will be deducted from their account. An automatic payment reminder is sent to all residents every month reminding them their payment is due on the first of each month. Additionally, resident ledgers show all charges in real time and an automatic receipt is sent every month which shows any charges including late fees that were posted so that the team can determine the reason for the late fee and advise the resident on how to prevent it from reoccurring. Our gym has always had one treadmill and two ellipticals that have been operational while the others have been in disrepair and new ones have been on order because the parts for our current machines are no longer produced by the manufacturer. All Preserve at Marin residents have been informed of the construction of single family homes nearby. The hours of construction are from 7AM until 5PM, Monday through Saturday. Most days the crew will stop at 3:00 pm. There is also a vendor to sweep the streets of any debris after every truck delivery. Our management team is happy to assist our residents with any questions concerning this construction project. Any parts that break in any resident apartment will be replaced upon request by our service team. If any part has to be ordered, as for example a window closure crank or handle, our service team will seal that until the part arrives. Recent repairs our maintenance team has addressed are our pool heater that was down for two days and is now operational and the gophers in our dog park. We have beautiful grounds that our maintenance team work hard to maintain and welcome feedback of any new concerns. Our Community Manager will go above and beyond to address all resident concerns. If there are any further questions or concerns please reach out to her or to ICanHelp@AirCommunities.com. Thank you. -Susan Lee mas