17/7/24
Excellent property - subpar service from select team members
My partner and I have lived at this property for three years - the majority of it spent in the 6301 building, and as of March, in the 6251 building across the street. We are especially grateful for the leasing office staff (Julius and Martha), former maintenance team members (Ken and Astrid), and current maintenance team member Vianey.
This one star review is due to the ongoing pest control and trash room issues we've been experiencing since March. We have submitted several service requests... that are "resolved" in the Resident App by a maintenance III technician but aren't actually addressed. We have escalated these issues to the property's maintenance manager with minimal follow-up or improvement. The subpar level of service, lack of attention to detail, and absence of accountability are unacceptable for a company whose core values include a "commitment to integrity" and "focus on continuous improvement."
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