Casa Arroyo Apartments

I lived in this community for a year. After we left, from no where I received a demand letter of $2,000. I tried to connect with leasing office and dropped multiple emails however I never received a satisfactory response for the charges. Now after 1.5 year they are harassing to pay and nobody is ready to talk. Please avoid them otherwise they will give you mental torture

This is an awful, dark cave of a place. The outside looks nice, but the inside is very poorly maintained and has clearly never been updated. All of the appliances are extremely old and barely work. Management will do everything they can to avoid replacing them when they don’t work. It’s very noisy at night, and there are many unsupervised children running around. The walls are super thin, to the point that my downstairs neighbors would wake me up in the mornings. My apartment always REEKED of... cigarettes and pot from people smoking on their patios. I had issues with people parking in my parking spot, and management told me I was on my own to deal with it. The garbage is always overflowing.

When I went to move, I was denied a formal walkthrough and a list of what they intended to charge me for, even when I asked (they will claim they did this, but they did not). Then they did not get me my deposit in a timely manner. I had to send them a letter with my intention of taking them to court. I did eventually get some of my deposit back, but I was never provided with an itemized list of what they charged me for. My apartment was clean and had no damage they could justify, but I imagine this all would have been WAY worse if there had been. I had to get in touch with Fremont’s fair housing department when moving out because they told me that they would charge me a fee to turn in my keys three days early because I needed to move on a weekend (I was not asking for any sort of refund). If I hadn’t moved 400 miles away, I would be taking them to court, as I have plenty of evidence of all of this. They’re completely shady.

They also enter the apartment VERY often with little notice. They went in three times in one year without clear reason, and strange things had been moved.

At the end of the year, they tried to increase my rent the maximum they can by law (per rent control), even though new apartments with the same layout were open and renting for the price I was currently paying. So expect them to raise your rent the most they can every year.

I have lived in my fair share of apartments, and this one was easily the worst managed of them all. Lee mas

A great place to live. Located in a special part of fremont near historic downtown Niles. Cool, Quiet with many trees. You’ll first meet Tammy, Elina, Catherine, or Kevin. They are Super nice and always welcome you with a nice warm smile. They know everything here and are very helpful. It was a place We called home for many years. Always well maintained. Juan, Somsai, Johnathan, Gerry and, Nay are the maintenance guys here. Super friendly and quick to help in anyway possible. They’ll always have... your back! Lee mas

Quiet, chill.
Tammy and Kat are awesome and help to give a family feel to the place, as they casually interact with people when walking the site. Juan, Jerry, and Jonathan are excellent maintenance guys and handle any problem set in front of them. They are also super cool in the way that they stop to wave hi to my baby and are always great people with whom to interact.

We’ve lived here for ten years and are happy with our home and the management. We appreciate the helpful, kind people at the office, particularly Tammy who’s always so quick to help with anything we need and is super cheerful and sweet. Whenever something happens, like a problem with the oven or any appliance, they are quick to repair or replace. The maintenance guys including Juan are incredibly handy and efficient. It feels like a family here. I also like that it’s quiet - after 10 pm it’s... peaceful and no rowdiness. Also the grounds always are well kept and groomed. My family recommends Casa Arroyo! Lee mas