20/1/25
Careless staff
Unfortunately, many IRC staff members seem unwilling to acknowledge or address nonstandard practices, and there appears to be a reluctance to take responsibility for recurring issues. It often feels as though mistakes are always attributed to renters, while IRC office front desk staff and managers at Promenade evade accountability. It is evident that Promenade staff and managers seldom leave the office to assess the conditions within our buildings and broader community.
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2 personas encontraron esto útil
Administrador de la propiedad en Promenade at Irvine Spectrum respondió a esta revisión
We are sorry to hear this feedback, Mike. At Irvine Company Apartment Communities, our goal is to offer residents exceptional service – and we are disappointed whenever you feel we’ve fallen short. Though we are disappointed to hear that we fell... short of your expectations, we are committed to using your feedback to improve. Best, The Promenade at Irvine Spectrum team