1/20/25
Careless staff
Unfortunately, many IRC staff members seem unwilling to acknowledge or address nonstandard practices, and there appears to be a reluctance to take responsibility for recurring issues. It often feels as though mistakes are always attributed to renters, while IRC office front desk staff and managers at Promenade evade accountability. It is evident that Promenade staff and managers seldom leave the office to assess the conditions within our buildings and broader community.
Review from Apartments.com
2 People Found This Helpful
Property Manager at Promenade at Irvine Spectrum responded to this review
We are sorry to hear this feedback, Mike. At Irvine Company Apartment Communities, our goal is to offer residents exceptional service – and we are disappointed whenever you feel we’ve fallen short. Though we are disappointed to hear that we fell... short of your expectations, we are committed to using your feedback to improve. Best, The Promenade at Irvine Spectrum team