30/6/23
Great Apartment...until you move out!
I lived at Silverhawk from Nov 2019- June 2023. Overall, our living experience was fine. I mean it is apartment living so the interior is cheap, the management team/office staff is always changing, and you have loud neighbors, etc. I was happy living here until we gave our 30-day notice. Jorge and his office staff are clearly lacking training, organization and professionalism. The office staff was unclear from the beginning about what their move-out procedures were and what was being deducted... from my deposit. No one could really give me a straight answer about what to expect. In the end, they tried to charge me for nail/screw holes in the walls, a cleaning fee for the dirt and grime that had been painted over before we ever moved in and an ozone treatment because we had a cat. After putting up a fight and getting my relator involved, I got my full deposit back. In short, I do not recommend these apartments as long as Jorge is the manager.
Reseña de Apartments.com
Administrador de la propiedad en Silverhawk Apartments respondió a esta revisión
Thank you for bringing these concerns to our attention. Please know we care about the experience of our residents and we regret that you received the opposite impression during your move-out. We will use your comments to refine our efforts to ensure... this issue does not happen again. Thank you again and we wish you all the best moving forward.