Onni East Village Apartamentos

Terrible experience ever since signing the lease. The "resident services" part of leasing office appears chronically understaffed (or simply ignoring residents after they sign the lease?).

During the weeks leading up to our move-in date, we could hardly get anyone to reply to emails asking to confirm simple details and logistics. No-one picked up the phone either despite multiple attempts.

On move-in date, we had to wait for 15-20min before anyone would acknowledge us and give us unit keys,... since the leasing agent that was duty "doesn't deal with move-ins".

We also did not get parking allocation on move-in date, despite clearly signing up for parking in the lease - it ended up taking 5 days to finally get a spot, and even so, first spot we were assigned turned out to belong to a different resident, and had to be corrected.

Best for last.... our AC has hardly worked since moving in, and effectively completely gave up a couple days into the lease. It has now been two weeks since formally logging a maintenance request, power to the ac has been turned off by maintenance, and it has been 80+ deg and close to 80% humidity in the unit. Lee mas

The leasing staff are rude and seems like we are bothering each time we bring up anything. The dog park inside smells like pee. The small fridges break all time and th sliding doors in closet. They promise $80 parking spots but fail to mention they are compact spots and big trucks park in the compact spots blocking traffic. Random fire alarms at like 2am making us all evacuate. Enter for maintenance with short notice. Internet is always down. The elevators were broken for months. Getting your... packages after 6pm. Cars in the lot get broken into. Lee mas

I love my time so far with ONNI. It’s centrally located and close to resources, shopping and public outdoor spaces.

All the staff is genuinely kind and welcoming. Neighbors are respectful, views are incredible, public spaces are always spotlessly clean and the elevator will make you forget you live in a high rise, you’ll be on your floor within seconds after selecting the destination.

Quick favorites:
- The temperature controlled pool!….and giant hot tub!
- The front desk that accepts your... deliveries and saves them from porch pirates or multiple delivery attempts
- The staff
- The high speed internet across the building
- The offices and work spaces available to those who work from home

Not a favorite:
- Tiny fridge
- Extremely sensitive smoke detectors and poor cross ventilation Lee mas

Great place with an even greater community! Been living in the Onni for almost a year now and hands done best apartment complex I’ve lived. The amenities are a 10 out of 10 and the staff is always hosting events for the people that live here. We’ve been working with one the leasing agents Garrett and even after signing our lease he’s been a text or call away for anything we need. Would recommend this place to anyone and ask for Garrett he’ll for sure take care of you.

It's a nice place to live, always clean, the staff it's so friendly, gym and pool amazing.
We were looking for a good place in Long Beach and Onni was one of the best options, Garret helped us with our process to apply, he was patient and kind.