Broadway Palace

I wouldn’t recommend applying or renting here. After being approved and signing a lease, management suddenly changed the terms and then pulled my approval the day before move-in. It was stressful, unprofessional, and left me without housing at the last minute. Definitely double-check everything in writing if you decide to apply. And I had to chase them done to even get a response after they went silent for 2 days. Literally had to pop up.

We disregarded the reviews but all of them are reliable. Bad management, they will not help you with issues, you will be asked to call and schedule an appt rather than taking action. No response on emails or any update with some constructions. Parking is not good, it is a public parking, homeless can enter. There are a lot of renters who got their car broken without managements action and when you complain and want the cctv footages, they will tell u it’s a blind sppt etc. Also, security is not... 24/7 and shortage, no one patrolling to make sure place is safe. Lee mas

The hallways are filthy and on a weekly basis the trash shoots are overflowing and smell. There are also constant issues with the parking system that resulted in our frequently getting stuck in the building because the system was broken and there was never anyone that could be reached to assist. If you need help with anything from the management, you have to call and call and call because they hardly answer the phones and don't return messages you leave. Definitely do not recommend.

Lived in this building for 3 years, and after keeping my place incredibly clean with very little wear and tear, Broadway charged me over 300 dollars for a cleaning fee and kept the other 300 dollars of my security deposit to cover "repairs" that were not even done before I lived in my unit.

Stay away! Not only will they take your security deposit even if you are a model tenant, but your packages will definitely get stolen, you will be kept up at night by loud parties on the rooftop, and... security does nothing to keep out large groups of people who seemingly have no connection to the building.

When I initially moved in, during COVID in 2020, this place was WAY cheaper than the other luxury communities in DTLA. Now, the prices are NOT worth dealing with management and the other annoying components of the property. Lee mas

I've lived here for almost 3 years, and I regret it completely.

Just about everything that seems great about this apartment while touring is a facade. It's noisy, it's loud, packages get stolen, plenty of people off the street get into the apartment walk the halls and use the amenities, building and garage can be disgusting and littered with trash, etc.

All of this continues to go on as management doesn't seem to effectively know how to fix things.

I unfortunately stayed in this apartment... over ease of not having to move everything in my life, but I wish I had just picked up and left. There's been some recent real safety concerns on property, and the building will not only not address it but won't let you break your lease despite fearing for personal safety and being an outstanding resident for years.

AVOID THIS PLACE. Plenty of other great properties downtown that aren't as overrun and don't operate as cash grabs. Lee mas