7/6/18
Worst Management
Honestly, these apartments are beautiful and when I lived there for two years they were reasonably priced for the amount of amenities you get. That is just about the only reason I gave them even one star. I could not have had a more difficult time with management. Our first night in the apartment all the bathtubs backed up with raw sewage, and it took us far into the night to fix the issue, and we were never offered clean up. . There was a ton of accounting mistakes that made them believe that... we owed them extra money (another tenant's sec dep was applied to our account), even though we had always paid them our full amount for rent. It turns out part of our initial move-in payments were lost. When I explained this to the landlord and upper management I was shut down. They had apparently kept no records of our payments and since we couldn't provide them a direct proof of payment ( even though this was impossible seeing as how they required it to be paid in money order for initial move in) they threatened to evict us despite the massive amounts of proof we provided. They were difficult and non-responsive on other maintenance issues and in the end did not adhere to move out protocol listed in the lease and in CA Tenant-Landlord Law. I have been moved out for over a month and have yet to receive my security deposit or any correspondence about where it could be.
I am telling you, I was someone who thought I would just keep my head down and live here just fine, even if the management wasn't the best, but this is not the case. No matter how much I tried to keep things reasonable and to myself, their poor management whether on a corporate level, or property level made this impossible.
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