5/11/24
Verified Renter
It’s extremely hard to reach management on the phone. Also, we have a leasing office but it is not staffed. I feel there should be an employee on site during regular business hours.
Reseña de Apartments.com
Administrador de la propiedad en Pacific Vista respondió a esta revisión
Thank you for bringing your concerns to our attention. We understand the importance of having accessible support and want to address your feedback regarding our off-site management approach.
Our company manages Pacific Vista Apartments from a... central location to provide efficient and consistent service across all our properties. While we do not maintain an on-site office, we are committed to ensuring that your needs are met in a timely manner.
We have a dedicated team that regularly visits the property and collaborates closely to manage site activities efficiently. Your requests and inquiries are important to us, and we understand the necessity of prompt response and action. To facilitate this, we encourage you to reach out to our community's main email address at PacificVistamgr@greystar.com. This account is monitored by multiple team members, ensuring that your messages are received and responded to as quickly as possible.
We value your feedback and are constantly working to enhance our services and address any challenges that might arise. If you have any further questions or require assistance, please do not hesitate to contact us through this email or call our office at 831-375-7351
Thank you for your understanding and cooperation.
