Sunscape West Apartamentos

DO NOT MOVE INTO THESE APARTMENTS!!! We had a horrible experience from the beginning. When we first moved in it’s was sooo dirty. Shower doors had rust and mold. Everything but the carpet was dirty. Top of the cabinets were soo disgusting. We also had a huge RAT in our hall closet!!!Management has changed and they are horrible. We moved out and they are trying to charge us $3000!!!! My rent wasn’t even that much! Plus they won’t return any of my phone calls or emails about the charges. I have... called multiple times and when they do it’s weeks later and they won’t give me any explanation and are charging me for stuff that was never needed and they did right before we moved out. Chantel the assistant manager is so rude and won’t get back to me. The manager isn’t helpful either. The price of rent now is not worth living here. Lee mas

We have been living in here almost a month. We love this apartment. Management is very nice, well maintained, and people living here are friendly. Laundry and gym are 24 hour accessible. Enough units of washers/dryers, and they are very clean. Club house, swimming pool, BBQ grills, tennis court, basketball court, and play ground are also available.
Shopping plaza, banks, restaurants are conveniently located right next to the complex. I'm very happy I found this place.
The reason why I... gave only 4 stars was because this complex is right by highway, and we hear constant noise from our bedrooms... but according to other tenant I spoke to, the noise depends on the location of your unit. If you are lucky, you won't hear a noise. Lee mas

I have lived at Sunscape apartments for almost two years now, and I am really happy here. The apartments are conveniently located near the 210 fwy and are within walking distance of many shopping and eating establishments. I am near the back of the complex, so I do hear some noise from the freeway. But no more than you might hear living near a busy street. My neighbors are quiet and respectful of each other. People are friendly and I have never had to complain about the noise level to... management. My one bedroom is spacious (719 sq ft) and I have enjoyed sitting outside on my private patio when the weather is nice. My unit came with a refrigerator, microwave, and dishwasher. Yes, the units are older, and things do break down sometimes. But the maintenance department is great, and any repairs I have needed have been performed professionally and in a timely manner.There is also a 24 hr number for emergency repairs. Office staff has always been courteous and professional in my communications with them. They work hard to foster a sense of community, which is not often seen in large complexes like this one. The grounds are kept up well, and there are pretty walking paths and lovely shade trees. .Many fun activities are available to residents for free or a small fee. Once a month, there is usually some kind of free meal offered in the evening, such as In n Out, Olive Garden, or Lucilles BBQ. There is a pool and jacuzzi on the premises, and a small gym and club house with a business center. The price is reasonable for the location. Parking is covered and assigned. (Add'l fee for garages) Pets are allowed, but there is a fee. I feel safe here. My neighbors are great and I feel I am listened to and taken care of when I have a question or a need. In short, this place has become "home" to me and I really enjoy living here! Lee mas

Lots of amenities & things to do. They often have themed events with free dinners & play games with great prizes for the tenants. A nice way to bring everyone together & get to know your neighbors!

I have lived at Sunscape for about a year and am so grateful to have found this place! I looked at every single apartment complex in Rancho before making my decision. Once I saw the place I knew I was home. The maintenance staff are always so helpful, timely and friendly. The groundskeepers are very very nice and helpful, and also build a relationship with the residents which is always heartwarming. All the office staff are so great too. They follow up on all work tickets and always greet you... with a smile. And the grocery store is very convenient and I really enjoy the pools that are available for usage during the summer months. This is a very safe neighborhood and a welcoming experience for your whole family. Highly recommended! Lee mas