Bella Vista at Hilltop Apartamentos

I am thrilled to share my positive experience at Bella Vista at Hilltop. Shout out to Cynthia and Yaqueline for their unwavering support and assistance in addressing tenant concerns and ensuring the timely completion of work orders. Their dedication and professionalism have made a significant difference in my living experience here.

A big thank you to Resident Services for consistently staying on top of tenant issues and ensuring our needs are met promptly and efficiently. Your efforts are... truly appreciated. Lee mas

I have been here for about 8 months already. At first everything was going great. When we placed work orders they were being completed. It has now been 1 weeks since I placed a work order for my fridge that keeps freezing my food and I have not had a response from them. I have 2 little ones and I can’t be waiting for the food to defrost so I can feed them. My husbands license plate was stolen from out parking spot and they did not care! DO NOT MOVE IN !!!!

I moved into this placing thinking I was going to get a pretty clean place. I love how they put pictures of their granite counters in their office on as a few cover photos to bait people. Secondly after living here it seems there is a huge mold problem in the entire complex and they do nothing to solve it except just try sanitizing with bleach. (throwing bleach on wood doesn’t get rid of mold) Instead of solving the root of resident’s problems they do cheap “fixes”. If you have children stay far... away from this place. I would give this place -1 stars if I could. Lee mas

I've moved in to this apartments on February 2020 and at first I was super happy, seemed professional clean and well put together, I even wrote a good review on google, now I have to refresh my opinion of this place, I think they have a good appearance at first sight but then you live here for longer than a few weeks and you see how they don't care about anything but collecting the rent money, they broke into the mailboxes and it has been 5 months now and we still can't get our mail delivered... to our apartment/apartment complex, I've call several times and talked to people in the office, I've email them too and no progress since this happened, they are quick to take your money but not when it comes to living up to the expectations of the tenants who pay rent to have access to basically nothing, no gym, no pool, no mail delivered to you, discounts for not having access to the stuff they offered you when you first visited the complex to try to make you think this place is nice and classy? No not at all, when the pandemic started we got email telling us late payment will result on a late fee yet they can't figure out how to fix our mailboxes after 5 months.
In addition to that they say they have security and seems to be a "gated" area but is not, a little piece of wood will prevent your from entering and they break it every week sometimes multiple times a week until they just stop fixing it so now the complex is completely open and welcoming to thieves to break in the mail boxes, cars and even apartments, so needless to say it's totally disappointing to realize where we move into after the fact. My advice pick a better place which should be easy to find rather than a "nice" looking place where they don't care about tenants or their needs but only collecting the money for the rent Lee mas

The office staff is a joke. They’re rude and resident services doesn’t help with anything. They refused to change my lightbulbs. They say they have 4 pools but none of them are open ever. Mailboxes get broken into and their solution is to inconvenience residents by making them go pick up their own mail at the post office. They don’t enforce the no smoking policy. It’s expensive for such a crappy place. I can’t wait for my contract to be over.