Las Colinas Apartments

I lived 2years in las colinas apartments it was great at first. But then we got new management for I been asking since March to transfer to a 2bed after we showed prove of income they screwed us over and say we make to much which is a lie. I tried calling corporate and they font answer... and u even have the management sending messages to her tenants about giving her a good review (I have the screenshots) I hope we can fix this because they have been so rude to everyone living here now I have... 90days to move. That's so unfair we always been good tenants and pay rent on time. Lee mas

When I initially moved in, I was happy. In the last 7 months, my opinion has changed greatly. The manager is not on her A game, ever. Actually, true. If she doesn't like you, she will find a way within her means to build some sort of paper trail to make you look like a bad resident. Anyhow, details, she gave my key to a vendor w/out giving proper notice to enter and they did not only enter, but told me they needed to check my personal property, i.e. matressesand dresser drawers. She rescheduled... an inspection (my yound adult daughter did not feel comfortable letting them in the first time and did not thing we had been given proper notice) and never showed up. Service requests aren't completed, but she has the excuse that they were never received. Even safety issues! I didn't have a front door knob for well over a week and even now do not have a key to the door knob only the dead bolt. I almost forgot... threatening final notice handed out, which also happened to be the first notice received.
Now, lets go into community issues. It appears there was a shooting of some sort within the last week with a child injured on the property, but no notices have gone out. They tow vehicles without following proper towing laws and won't return a phone call. Every weekend is a party here, with no regard to a tenants right of peaceful enjoyment. Rent is raised mid lease with out proper service. The manager is rarely seen. Phone messages are not returned and if your apartment has pest, do not expect management to handle it. My neighbors waited months to have a rodent issue handled. I believe there are laws about that, but that holds no relevance, right?! I came out of pocket for an ant issue that was reported directly to the manager and not addressed.
What prompts my complaint? I finally called in a service request only to be treated as if I was a problem. Maybe I am. I do not give them permission to enter. The manager insinuated that I am a liar and treated me as if I were lesser than a human being. She was quick to try to point a finger at my daughter, but unwilling to take any responsiblity for her failure to handle simple tasks. She is not customer service focussed at all!! Acts more tyrannicle than anything and its a darn shame. Never a simple apology, always an excuse delivered with an arrogance and demeaning, accusing tone. Point being, the rent amount makes sense, but beware. If you have issues, report it to their corporate office, Beacon Properties. Lee mas

Very nice community to live in. Spacious apartments and the grounds are kept up. Manager Cassandra and her team are exceptional and very helpful. Overall Great place to live!!

I live in a 2bed 2bath apt it is very spaces and comfortable to raise a family. The staff here at Las colinas apts are awesome. Cassandra the office manager is very compassionate young lady who takes her job seriously. She makes sure your concerns are taken care of. Never once has the staff ever been rude or disrespectful. Staff here treat everyone with respect. Really love it here.

The staff is so friendly and helpful. I love living here at Las Colinas.