Ascent at The Galleria Apartment Homes

I could write a book but I’ll be short.
The place was extremely filthy when I moved in. I deep cleaned it, and had the carpets steam cleaned.
The bathroom tub stays clogged with every shower.
The kitchen sink leaks. Work order request have been put in but nothing has been done so far.
The garage door didn’t open when I was about to leave for work, called emergency service and it was opened within 20 minutes, but the manager lectured me on how this was not an emergency.

Great location, friendly staff office and always willing to help. Moved here on my own with my two kids during a divorce and it was perfect for what we needed. Swimming pool, gym, pool table and even shuffleboard! Quiet, clean, maintenance was respectful and grounds keeper always smiled and waved as I drove by. Thank you staff, for making it a great experience during a rough time in my life.

They handed us over a filthy apartment with no heat. We were told to use the fireplace which stinks when you turn it on. Our garage was broken in too along with 7 others. It's been over 2 months since we moved out and still haven't received our security deposit. The floors don't absorb any sound so if you live on the bottom be prepared to hear everything. The parking situation is terrible. The gate never works to enter the complex. The windows are old and won't stay open. The door to our patio... had gaps that would let worms in. Other than that we liked it.

What I like:
- Friendly staff
- Parks close by
- Pool Lee mas

When we moved in there was black mold in multiple a/c vents and window sills. More than half the windows don't lock and it doesn't feel good living in an insecure apartment especially with our daughter. It doesn't seem like this apartment was prepped properly before we moved in and that there was a lack of effort (we pay $2700 a month). I would guess that someone moved out and we moved in right after them without any repairs being done. Seems like a basic cleaning was done and that was it.... Multiple things were missed like a broken door stopper, bent window screens, broken seals on doors and in bathrooms, cracked mirrors, and seems like a kid drew underneath the desks and behind the mirror. Lee mas

This is by far the best experience with apartment staff I have ever had! Gabby, Amanda and Allison were always super friendly and responsive to inquiries. Maintenance works very hard. My air conditioner had an issue on a hot day and James came the same day to fix the issue (even though it meant he was still working at 7pm). I bought a house and just moved out, but I can honestly say I will miss the hard working, caring staff at the Ascent.