Fountains at Point West Apartamentos

"Fountain at Point West in Sacramento "

I feel it's important to share my experience at Fountain at Point West, where I have lived in Apartment #3024 from October 2018 to February 2025. Unfortunately, my time here has been marked by serious issues, especially concerning management under Sylvia.
First and foremost, security has been a glaring problem. Recently, my red Mercedes had a tire and wheel stolen, resulting in an $8,000 loss, which is particularly frustrating given that I was paying for... garage rent and utilities. Additionally, I have faced multiple incidents of theft, including groceries and over $2,000 worth of personal items. This pervasive lack of security has made life here increasingly stressful.
Furthermore, I have concerns regarding the management's response to maintenance issues. I have been dealing with a cockroach infestation for the last three months, and despite my repeated reports to management, adequate action was not taken until I decided to leave. Sylvia Arrezolla " Sylvia Azola@bridgepm.com" the property manager, has not demonstrated the level of responsiveness and diligence that residents should expect. The numerous complaints from fellow residents regarding similar issues underscore a systemic lack of effective management.
Additionally, I have paid for services that I was promised, yet the value received has consistently fallen short. Residents should feel secure in their homes and confident that their concerns will be addressed promptly, and unfortunately, that has not been my experience.
While I have appreciated certain aspects of living here, the overall management has failed to uphold basic responsibilities in ensuring a safe and comfortable environment for residents. I hope this review serves as constructive feedback that prompts necessary changes for the benefit of current and future residents and iam not make sure the Management will Do Because I was really Suffering ." Lee mas

The property is never properly cleaned. Take a look in the hallways upstairs. Cobwebs, dust, trash, dog urine, and other litter are always present. The fountains is now a swamp due to a "broken pump". The amenities close when th office closes and they don't care about tenant concerns. Also, the gated community is a joke when all the gates are broken. Think twice.

I could write a novel but I will just say this:
Security is non existent and in the past year, the windows have been broken out of my car 5 times. The most recent was this week. This happens in an underground, gated garage that has had a broken gate for months. We pay extra to park here.
The management and owners take no responsibility for the safety of the residents or their cars.
There is never a week that a homeless person is not knocking on my door or a porch pirate is not looking for... items to steal.
There is never a week that I do not encounter a person fully inside the dumpster picking through the trash.
I caught a couple climbing up a balcony to get access to an apartment at 2am. I found security sitting in a lawn chair near the office with headphones on.
For years it was a beautiful, well-managed property. It's horrible now.
Lee mas

It’s a place to live, I’ll give them that. I have had equal issues with the old AND the new management. We came here because we liked the area and the amenities. We didn’t expect the laundry facilities to be hugely lacking, and when it ate 10-15 dollars worth of our card money, management did NOTHING to help us get that credit back for laundry. It’s small but it shows that they didn’t actually care. They did nothing about our upstairs neighbors who had way too many people living up there and... would be making a racket until 10-11 pm when my fiancé wakes up at 3 am for work. Lastly, the maintenue is terrible. I had to call to make sure my maintenance request was received and I now have to sit in 85+ degree heat in my apartment for the foreseeable future since no timeline was given to me. AVOID AVOID AVOID it’s just been issue after issue with them and I regret living here. Lee mas

DO NOT APPLY HERE!! MANAGEMENT DOESN'T KNOW WHAT THEY ARE DOING. THEY DON'T CARE ABOUT THEIR RESIDENTS. I signed a 1 year lease with them and I regret it so much. It started less then a month of moving in. First they towed my car and then refuse to refund me the money or add credit to my account. Then I've had to have maintenance come in so many times and I've been here less then 3 months. My bathroom got flooded from a huge leak in the ceiling. There was yellow water coming out of the light... fixture. It's been three days. so I called corporate and they told me that just because there's a leak ubove my shower it doesn't prevent me from showering. Also a week after the ceiling was fixed, while I was showering the shower head just popped off. And when I let the manager know she made me feel like she thought I'm making up all these problems saying that this is wierd we don't have many problems on our apartments. Lee mas