The Phoenix Sacramento Apartamentos

I lived in this apartment complex for 3 years and never once did their staff return one of my phone calls. When we moved in, our toilet did not work, our cabinets were missing doors, our doors were stuck shut, and the place smelled strongly of cigarettes. The staff also forgot that we were moving in that day, so we had to sit there for hours before they gave us the keys. We were repeatedly given trash fines despite putting our garbage out at the correct times. The management's response? "Take... pictures of your trash everyday with a time stamp so that you have proof you were in compliance, because our people just hand out these fines and there's nothing we can do about it." Our air conditioner and heater were broken for a full 9 months and maintenance could not repair it; in the end, we fixed it ourselves. The pool was closed for months in the heat of the Sacramento summer, and the gate at the front of the property is broken more often than it is functional. My roommate's car was broken into on multiple occasions. We had to resign the lease 3 times last year because they kept losing it, and the number that they generated for the cost of rent was different each time. The manager is immature and flighty, and is "on lunch" every time I have gone by the office with an issue. The apartment itself was not a problem and the property is very nice, but the people were infuriating to work with. If you choose to live here, know that you will waste hours of your life hassling with the staff over simple issues. Lee mas

My husband and I moved here in 2021. We are no longer residents.

Starting with the pros...
- Every time we visited (face-to-face interaction emphasized) the leasing office the team was very nice and helpful. They are all doing their best dealing with this trash fire complex. Was difficult to get what we needed over the phone.
- The large pool is nice IF it is clean. Usually was not. I definitely dodged my fair share of bandaids + bees.
- The inside of the apartment is doable for someone who... just needs a temporary space. We were able to make it comfortable for two newlyweds.
- The office team was very helpful in our exit process.

Cons (Not trying to dig in on them, just being honest about our experience)

- The "gates" at the property are a formality. We dealt with our property being stolen and homeless roaming the complex. Multiple packages were stolen.
-Neighbors are hit or miss. Some people were just downright not friendly.
- We dealt with cockroaches off and on since we moved into our apartment.
- We had marijuana using (usually not an issue but we could smell it in our home with windows all closed), cigarette smoking, reckless driving, drug selling (PS - arrested!), and noisy neighbors.
- Broken community amenities (some that did not work the entire duration of our lease)
- A bunch of upgrade construction (good for new renters, annoying for us)
- Unclean apartment upon move-in (smelly carpet, mold in inconspicuous places, air filter not replaced, dirty washer/dishwasher, improperly sealed floors/tub)
-Unsafe parking experiences (followed by men walking to our apartment)
- Do not lose your keys / white cards. We dodged these fines, but they are huge if you lose them.

I communicated most of these issues to the manager, who is a lovely person, and they were sincerely apologetic. Seriously, the leasing office is awesome and doing its very best. Not an easy complex to work with I'm sure. Lee mas

You are better off being homeless then living here! Terrible and unexceptable! Impossible to talk to management! Danger stay far far away! This place and these people are a joke!

You better off buying ?? tent under the tree or bridge better than living in Phoenix apartment .(period.) They will Rip you off in anyway they can from water , garbage the , parking game tow your car , list go on on! Water bill $187 each month, electric $150 and you still have to pay your smud account on top of that!

Pros: Gyms are nice, Pools are nice, Groundskeeping is well maintained for plants, close proximity to Sacramento State, Apartments aren't generally awful but aren't luxury, pets allowed. The maintenance guy that changes air filters is helpful and quick to respond in a friendly way.

Cons: Staff is generally inconsistent in their ability to help residents and will likely not respond to emails or call you like they said they would, no recycling service unless you bring it to the dumpster yourself... across the complex, Theft is an issue (Our catalytic converter and bike was stolen). Lived there for 2 years and they never fixed these issues: holes in the dog park fence that lead out to the freeway, two of the entrances are not locked and just have wires hanging out where the lock should be, they tried to change the gate code once and didn't work so they just gave up, one time the gate broke so they just left it open for over 2 months lol no wonder there is so much theft. The inside of apartments are obviously fixed cheaply, poor paint work, peeling tubs, loose plugs, cheap fixtures that leak if your not gentle. Pretty significant rent increase every year.
If you live here, this place is not as shiny as they make it appear or as awful as a lot of the reviews make it seem. Lee mas