University River Village Apartamentos

University Village Apartment’s new management took good care of us even though we were a 1 1/2 year ago resident. Has good ethics and will make sure things are done with integrity.

They do not return phone calls when you leave voicemails and very hard to get ahold of when you try calling them. If you do get thru to them you feel like you have won the lottery! They are rude when you do speak to them and they give you little to no information or conflicting information depending on who you speak to. I had the unfortunate privilege of speaking to Vanessa and Gidgette on many occasions who both had no customer service skills whatsoever! They say the property is secure but yet... so many renters cars are constantly being broken into. They say they have full time maintenance but that’s not true either! The unit we had was having issues with the air conditioner and we went days without it getting fixed when it was extremely hot in Sacramento. I do not know how they think they can hold on to a cleaning deposit when you cleaned the place much, much cleaner than how you received it but they do! so beware! Do not rent at the River Village Apartments in Sacramento! it’s BAD! Lee mas

Infested with roaches. Took SIX months to “fix”, reeks of animal urine, stains and discoloration all over apartment, horrible management, rude neighbors, filthy lot, horrible maintenance. The list keeps going.

Even if this is the only apartment that accepts your application, don't live here. The incompetence of the staff is horrifying. For example, we had to have them re-draft our lease THREE different times before they got it right. They told us the wrong mailbox, gave us the wrong key for the amenities, and absolutely NEVER answered the phone. The only time they would communicate with us is if we threatened legal action. We also had a neighbor who would scream to himself and at others while he... smoked meth right outside of our door. The complex refused to evict him. Homeless people broke into cars all the time; there is absolutely no real security. URV acts as if they are a gated community but the gates are never locked and some of the doors don't even have door handles. I saw the police in the complex AT LEAST once a week, and there was even a large drug bust in the building next to mine. The laundry machines were constantly broken, and if they weren't you have to pay to dry your clothes twice because they never fully dry with only one round. If you want to feel safe or live hassle free this is not the place for you. Lee mas

when you first look at the apartment it is great, decent size. But then you really take a look and you see cabinets that have been painted over a dozen times, walls that have layers of paint. The front door wasn't cut correctly allowing your cold AC air to escape, the AC is only in the living room and due to poorly sealed door and windows does not cool down the bedrooms. The shower water is never the same temperature it's always fluctuating in heat. The front desk people seem nice but never... answer the phones. Its location is great right next to Sac so if you are a college student it's great, but be aware when you move out they will charge you for everything. DONT LET THEM! they can not charge you to clean the carpets when you move, they have to do that anyway, and if you clean the apartment and it is as clean as when you moved in, they cant charge you a cleaning fee. Just be aware and take lots of photos. Lee mas