The Platform Urban Apartments

While the Apartment interior is exceptional, the journey to get there may involve a few obstacles, such as trash, dog poop, vomit, and the occasional homeless person. But hey, at least the end result is worth it, right?

I have been a resident of 3 year and can't wait to get out of here. The first year, it was a nice complex and it has turn into a dump. The management is terrible and do not reinforce any policy to assure the "luxury" living maintains it value. It definitely not worth what you pay for. The packages are constantly stollen and the administration will not do anything about it. The tenants sure don't help but if could all be better if it had better management. One star is the least you can leave but... this place does not deserve 1 start. Lee mas

Dog poop and pee all over the place including the elevators
Garbage all over the place - I'm talking boxes of food, discarded TVs, shopping carts, and car maintenance items like oil.
Mail theft - I had 3 packages stolen including an entire living room rug.
People partying in the pool and lobby well past quiet hours while drinking/smoking and blasting music
People smoking on their balconies
The locks to the back entrances of the building are constantly broken so that homeless people can get in... and LIVE in the building - they also destroy the locks of the doors in the stairwells that lead to the hallways of the building - they'll prop the doors open with anything they can find.
I've run into homeless people many times and when I've called security they don't answer and their voicemail inbox is full - they're probably sleeping, I've seen them do this often.
Things constantly broke or NEVER work like the outdoor fireplace
Kids going around on their scooters/bikes in the hallways screaming and knocking on doors/ringing doorbells
The leasing office NEVER answers the phone, email, voicemails - they don't care about their tenants so the tenants don't care either which is why they trash the place - there's no accountability on either wide.
During my move out inspection I was told the carpet of my bedroom looked fine BUT the leasing office would most likely hire someone to clean it EVEN IF I hired my own person to professionally clean it because they wouldn't "acknowledge" it - wtf?
Cars broken into even the ones in the gated garage area.

Don't be fooled by how nice it may look on the outside. It's unsafe. It's loud. It's dirty. Lee mas

MOVE HERE AT YOUR OWN RISK!

We pay $100 per vehicle for gated parking but there are break ins every week. Why are we even paying parking if it's the same as parking on the street?

Packages are always being stolen and even with cameras all over the place, they can never catch who is stealing the mail. The leasing office is useless.

There is supposedly security but always never to be found when break-ins happen.

Earlier this year, the management sent out notices that they had to do... mandatory inspections for all the units in the building. I told them I do not consent and still they said it was mandatory and they came in and TOOK PHOTOS OF MY UNIT WITHOUT INFORMING ME OR MY CONSENT. A month later, they once again sent out emails saying they had to do ANOTHER INSPECTION. I emailed them back and said no, we just had an inspection a month ago and they told me that it was mandatory. JUST TO LET ANYONE WHO STILL DECIDES TO MOVE HERE KNOW, ACCORDING TO THE LEASE AGREEMENT, THEY ARE ONLY ALLOWED TO ENTER IF THERE IS AN EMERGENCY. I sent that part to the leasing office and mentioned how they took photos of everyone's unit without permission. They didn't reply and no one came to my unit to do any "inspections". According to other tenants, when someone came to their apartment to do the inspection, the inspector says they don't know why the management would say that them entering the unit is mandatory when it wasn't.

The leasing office lied to us when we first moved in. We wanted to move to an apartment where we didn't need a fob to get to any of the floors. Almost a month after moving in, they changed that. We had specifically told them the fob was a deal breaker. I'm sure they knew that the change in the fob was coming but didn't bother telling us because taking our money is more important than our needs and wants.

I have never heard of an apartment complex not allowing their tenants to use the club house UNLESS THEY RENT IT FOR $300. When we first moved in, they said the club house was free for everyone to use. After a couple months, they changed it. The club house is locked unless you pay. Lee mas

You can live here if you don't mind losing your package every month.
I have lost 2 packages within 3 months that I lived here, because their mail room is just in the lobby of the leasing office. So many strangers come in and out there freely. The apartment has made everyone signed their package to a 3rd party locker they put there, but not all the delivery people follow the instruction and just leave your package on the floor.
I have lost hundreds of dollars so far, hope not to lose more for the... remaining 9 months I live here.
The apartment said they are going to do something, but I don't really see any change. In the end, they just want to convince you that they are doing something, but in fact they are very weak in protecting tenants' assets! Lee mas