3/12/24
Bad customer service
I was really interested in moving into this apartment complex, but my experience with their customer service has made me reconsider. As a first-time renter, I had several questions, but every time I tried to reach out, it was difficult to get a response. When I did get through, the staff seemed uninterested and didn’t provide clear or helpful answers. I even scheduled a tour that ended up being canceled at the last minute with no explanation.
For someone new to renting, I expected the staff to... be welcoming and helpful, but this experience has left me with a bad impression. I’m now hesitant to move forward with this complex and would advise others to consider the quality of customer service before deciding.
Reseña de Apartments.com
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Administrador de la propiedad en Lakeside Village respondió a esta revisión
We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain
and would like to make things right. Please reach out to discuss... further what occurred so we can learn and grow going forward.