24/6/16
Stay away!
My wife and I had to move out of SF to find a larger place to accommodate our soon to be born son. We checked out Woodchase as it was close to my family in the East Bay. They showed us an apartment that was several remodelings further along from what we eventually got and said that our unit was currently occupied and would need time to be remodeled before we could move in.
Move in date was wrong by a month, our apartment was barely cleaned, and one of our door keys didn't work. The apartment... reeked of cigarette smoke had cigarette burns on the counters, upstairs neighbors were incredibly noisy, and our remodel hadn't happened. We aired the apartment out over the several weeks it took us to move in, emailed about the need for another key without response (payed for our own second set,) and our walk through with the management didn't occur until we had been moving things in for several days.
Issues seemed to pop up at lease once a month starting with the urine and feces from the dogs owned by our upstairs neighbors. The balcony they had was over our patio allowed the dogs to expel their waste down onto the area right outside our sliding glass doors, onto our newly purchased patio furniture, and also onto one of the guests. The problem never truly went away and no one from Woodchase ever dealt with the urine stains that stayed on the exterior walls of our apartment up to and including the day we moved out.
Our sink stopped up so I wrote an email request and called the maintenance number and left a message. I was told it wasn't an emergency and they would send a plumber tomorrow. Later that night around 9 a maintenance worker showed up and angrily informed me that my neighbor's apartment was flooding and that I failed to get it dealt with.
The mailboxes were changed and new keys were handed out. Ours got handed to someone other than my wife and I. The property managers hadn't written down who they had given the key to. We had to request the locks be changed on the mailbox. We received none of our mail for close to 3 weeks.
The new ultra low flow toilets that they installed cannot handle human waste. Be prepared to clean your toilet every day.
Stove caught fire, driers didn't work, we had a flea infestation, there was anti Semitic graffiti above the mail boxes and gang graffiti on the gates. Too much to cover.
They raised our rent way too much after a year ( over 10%) so we left and they nickle and dimed us on the return of our deposit.
Look elsewhere.
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