Mylo Santa Clara Apartamentos

I've rented in a lot of different places, and Mylo is the worst by far. Management does not respect its tenants and will do you dirty just to profit. It's clear none of them have experience in running an apartment complex well, and they don't care for your wellbeing unless it has some kind of impact on their cashflow.

On top of this, the building is so poorly constructed. Be prepared to tiptoe around your apartment and hear every detail of your neighbor's conversations next door.

For what... you're paying to stay here, you could get something way better somewhere else. Don't make the mistake I did by renting here. Lee mas

1. Service is very poor. very difficult to reach office people when they work remotely. i had experience that do not get any response for 2 weeks after i called, texted, and emailed for many times.
2. Ask very high reliability of your rental insurance and they pick specific insurance companies, which cost higher than usual.
3. not responsible. lost package, lost bike, car broken happened many times a year. community doesn't care. I have a neighbor lives 7 people in a 1b1b for more than months... and made a lot of noise. I messaged the office, nobody cares.
4. charge unreasonable money which is not clear listed in the lease. and no prior notice of all these items, it just suddenly showing up at your moveout charge.
5. Water is dirty, room is relatively old compare with nearby community. but not cheaper. they increase the price a lot (very close to 10% each year) and force people to leave when you renew the lease. Lee mas

Living here is okay due to the community I have made relationships with over the year.

Management here seems to not care for residents. I have sent emails before and have not gotten any response. Contact with the staff seems difficult and not flexible. They are very stingy with everything related to the complex. Even the club house you have to pay hourly rate while management uses the clubhouse often for themselves.

This service at this property is extremely poor. They whole office staff works online and it is very difficult to get any help. They even stopped giving out dolly to help residents carry packages. No phone calls or emails are ever returned. Even the emergency contact is poor. I am so disappointed in the service. For such a high rent the service is very bad and I regret it. The packages get delivered to a special room which is very far and there is no organization whatsoever. You could easily... spend hours looking for your package and no one will help you. It is so bad.

I wouldn't recommend this place to anyone. Lee mas

I lived in Mylo for a year and moved out. This place just got noise from everywhere. From neighbors, from road, from people party after midnight. And the management won’t be bothered to solve the problem. Just skip this place.