17/7/24
Terrible management
It’s not a #1 management! If I can leave a negative review I would. There are four to five people working in the office and all they do is seat there and call for no reason to the tenants. This supposed to be a high end apartment and it's not helpful with the tenants nobody helps you when you are moving in or how to use the payment system. Not only that my HVAC was not working for over two month during winter my house was super cold and nobody was reaching out to help me at that moment. But if... it's to complain about a payment they called you 20 times a day. This supposed to be a high end apartment complex and all the care about is their payment they don't care about the tenants and not only that they take forever for maintenance to come. The place is nice but the leasing office is terrible!! I wish they would change them.
Please change the management team they don't help the tenants in anyway!
Reseña de Apartments.com
Administrador de la propiedad en Hanover Walnut Creek respondió a esta revisión
Thank you for sharing your feedback. I strive to provide excellent service to our residents, and I am sorry to hear that you feel otherwise. I would like to learn more about your experience, so please email me at vlatin@hanoverwalnutcreek.com....
-Valerie Latin