9/9/22
Poor Management Staff, Nickel and Dimes Residents
Pros: location and maintenance staff.
Cons: everything else.
We lived in Boulder Creek for 3 years mostly due to the location and community we built during covid. However, this year our rent was raised almost 20% with no excuse. Even though we had been long term residents who endured a pandemic and mass shooting right across the street.
Furthermore, the staff here is completely inept at their jobs. They were consistently out of the office during working hours and were slow to respond to... inquiries. Since we have moved in they have completely bungled our moving in and out process and tacking on extra fees without warning. I also heard multiple accounts from neighbors that they frequently messed up pet payments and charged the deposit every month until the resident caught the mistake.
Many reviews here say you won't get your security deposit back, and we even ended up having to pay over $400 in addition because of a 1/4 inch mark on our fridge. They claimed the dent impacted the use of the fridge and the whole door needed to be replaced which is just wasteful and shameful.
While we do not regret our time here and loved living in South Boulder, a bad taste has been left in our mouths. Between absurd rental raises, poor communication, and apartment designs that clearly cut corners, we were driven out of this complex and feel no desire to return or work with Air Communities at large ever again.
Reseña de Apartments.com
Administrador de la propiedad en Boulder Creek Apartments respondió a esta revisión
Hello, thank you for sharing your experience at Boulder Creek. We appreciate the feedback you have provided. We first want to thank you for your long term resident loyalty. This past year has seen a sharp increase in the housing market for purchases... and leasing and we feel our rates are competitive and on par with similar communities within our area. Our staff will lock up our office when they are in the community with tours, resident move ins and outs and general concerns that need attention. Our goal is to answer all e-mails and return phone calls in a timely manner. We appreciate your feedback on this matter as we strive to meet this goal and improve this process. Upon inspection of an apartment after a resident moves out charges are assessed and determined by the result of this inspection and appear in each resident’s final account statement. If damages need to be addressed these charges will be deducted from their security deposit. Please reach out to our Community Manager or to ICanHelp@Aircommunities.com with further questions or concerns. We hope you are happily settled and we wish you the best! -Susan
