23/8/24
Poor Management
Since moving in, my bill has not been correct, I've been overcharged consistently. I attempted to have this corrected. I was told I would get a credit. A credit was not issued, I was overcharged again. I paid in full again, then was issued a Late Fee despite paying on-time and being overbilled.
Management is aware of the situation and has done nothing to remedy it.
Their Resident Portal also allows you to create Maintenance requests. But I was informed by an Assistant Manager that these... don't follow what I would typically expect.
For instance, if you have an issue with an appliance per Quail Cove, you'd create a ticket, Maintenance will then essentially create their own ticket with an outside vendor. Then once that ticket is made, but before the work is done, they will on the resident portal mark the Job as "completed" but in my case there is not a firm timeline when the work will actually be done and will likely be take them more than two months to actually have the work done on site.
We had Bear Problem over the weekend, and I learned our "Emergency Maintenance Team" that answers with "Hi this Jane Doe with Quail Cove Maintenance Team" isn't actually on the team and what actually matters, Jane Doe doesn't even have a login to view the maintenance tickets.
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1 persona encontrada esto útil
Administrador de la propiedad en Quail Cove respondió a esta revisión
Hello, thank you for taking the time to share feedback. We genuinely appreciate your patience as we work through these issues. Regarding the credit, we’ve verified and issued the credits for July and August to your account as of August 8th. We also... corrected the late fee issue upon learning about it on August 12th. The delay in addressing the late fee was due to the weekend timing and the fact that your communication came directly to the manager rather than the property email. We have since resolved this matter and will continue to monitor for any further concerns. We’ve also instructed our maintenance team to ensure that work orders are marked as complete only when the work is fully finished. The dumpster was secured, and we’ve informed our team to take extra precautions in the future. We understand that communication has been a challenge, and we are working to improve our processes to ensure timely responses. Please feel free to reach out to us directly if you have any further concerns or need immediate assistance.
