25/6/22
UNPROFESSIONAL
I moved from Arizona to try to move into this location. We put a holding fee down 8 days ago and told them we wanted to do our move in date 3 days ago. They informed us a week ago that they didn't receive our holding fee, which we have a reciept to. Then we had no contact from them for 5 days. Obviously that's a day later than our original move in date that we agreed on. They told us that they were short staffed due to the manager going on vacation this week and sorry about the inconvenience... (which should have been clearly communicated before we gave them a holding fee) and said we could move in yesterday. We agreed and didn't hear back from them til late in the afternoon even after calling both offices multiple times thoughout the day. Now they are saying Sunday, but with how shitty this management was running, I refuse to go through them to rent. I spent over $2000 to move here and I only have enough to cover my half of move in costs. So because of their poor communication skills, I am out over $2000, I don't have enough to get a new moving truck, so I can only load up my car and poor cat for another 12 hour drive back to Arizona with less than 25% of my stuff. So overall I spent over $3000 (holding fee plus 2 moves) and lost the majority of my things because this management company refuses to be professional and communicate. DO NOT MOVE HERE! YOU WILL BE PLAYING THE GUESSING GAME THE ENTIRE TIME ON WHEN YOU WILL ACTUALLY BE ABLE TO MOVE IN!
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