Addison at Cherry Creek Apartamentos

Per our contract there was no indication the notice to vacate form would have to be provided by Addison at Cherry Creek Apartments. There wasn’t proper specifications on what our notice entailed. We reached out to the leasing office on numerous occasions during businesses hours in regard to what was needed in preparation to vacate and were told by staff nothing else would be necessary if we were not renewing our lease which they were made aware of before the 60 days. We even received several... emails that confirm our move out date. If we did not agree to resign, therefore we do not agree to the terms of remaining a resident following our lease expiration. We were certain there was proper documentation of our choice to vacate as we were led to believe by the leasing staff’s statements and exchanges both over the phone and in person. We were not provided the 60 day notice to vacate form until after the 60 day period had passed. There was no mention of this particular form needing to be provided by Addison at cherry creek apartments prior to the date required to sign the notice. There was no indication our signatures would be a requirement for a notice to vacate prior to receiving the form (after the 60 day period). We did reach out after receiving the notice to confirm everything was in order and there would be no further issues. We got no response through email so we called the leasing office to confirm we would not have to pay additional fees, we were reassured we would only have to pay a portion of our last month not once but twice. We received a bill in the mail with additional charges because ‘they were not informed prior to the 60 days’. I talked with the Dani the apartment manager and I was hoping she’d understand this predicament and that we thought we did everything we could to inform them and that we had never even seen/received the 60 day notice form until after the 60 days. She didn’t even acknowledge they were supposed to mention the form itself or provide it in order for us to actually sign before the requested date, she didn’t care at all, said it’s on us if we didn’t know and just blatantly disregard our efforts to have everything done ahead of time. Needless to say it doesn’t matter how much you think you communicated with leasing office they just don’t care, they’ll tell you never talked with anyone, and take your money. I have call logs and screenshots, all of this is true. Lee mas

Addison at Cherry Creek is a horrible place to live. Moving here was the worst decision I’ve ever made. Management is immature, dishonest, rude. I cannot believe these people are allowed to continue to treat residents like trash. Speaking of trash. They never clean the complex grounds, trash everywhere. Don’t rent here. Trust me. They push for 5 star reviews when you tour because they know they won’t get it after you are here for a month.can’t wait to leave.

Addison has been the worst place I have ever lived. The reasons are threefold.
1.) A couple days into our lease our downstairs neighbor accidentally fired his weapon through our floor, shattering our sliding glass door and creating a large hole in the floor. It was a terrifying incident and my spouse and I were feet from being shot in our living room.The most Addison did was to tell us we could move to another (smaller apt size) on our own dime. They left our shattered glass door covered with a... piece of plywood on it for a couple days before they fixed it. A couple months later we decided we did not want to live there any longer and decided to leave. They let us leave without penalty for breaking lease due to that situation. We were thankful and everything was good.
2.) Upon leaving their office manager "forgot" to remove our penalty for breaking lease and charged us 1600 dollars. I called back and reminded them and they apologized and corrected it. Then a couple months later I get a call from a collection agency trying to collect the debt for "breaking our lease". I send everything to them again and then we are all clear once more.
3.) It is now 2 years later and I get another agency trying to collect this debt that doesn't exist. Addison - this is not a good look. Do not live here unless you are ready to be tied to an obviously inept business that struggles to honor simple arrangements with tenants who were close to being killed in their housing complex. The amount of time I have spent correcting their mistakes and following up is ridiculous. Not to mention the trauma of that experience. Long story short - don't move here. The lower cost of rent is hiding a bad living experience and poorly managed main office. Lee mas

Addison at Cherry Creek is a dumpster fire. Look back at the 1 star reviews on here. Nothing has been improved and in fact become worse. Never in my lifetime have I seen such a scam of a company, all while pushing so hard for 5 star reviews. They push it the day you sign the lease because they know how full of crap they are! Trash allover the grounds, rude staff who constantly make mistakes like lose or misplace rent payments and then blame their mistakes on the residents. It's insanity! There... is absolutley no reason for this place to have higher than 2.5 stars not sure if they pay this site for the fairy tale 4.9. Lee mas

This apartment complex may look alright on the outside but there are a multitude of hidden fees tacked on to the agreed rent price. The apartments also have a multitude of fitment/construction issues due to rushed renovations like cabinet veneers peeling off, doors not locking or properly closing. The management during the previous summer, despite multiple shootings occurring within the complex would maintain keeping the gates open for all to enter. Additionally, for those splitting rent between... roommates they had a partial pay option which would allow for easy payments which has now since been revoked due to COVID being eradicated. How they came to that conclusion I have no idea. So now one person has to pay the entirety of the bill all at once, but they kept the overpayment functionality of course. In short, stay away from this heap of garbage as you can find much better in this price range this far away from downtown Denver. Lee mas