Alton Green Apartamentos

Seemed great at the beginning but they have plenty of pest issues that go unresolved and not worth the price.

There has been so much cockroaches is disgusting to live and I've only been here since May. The staff has been rude to me since I've complained and have done nothing to help or even care. They maintenance is speedy but they come and tell me there is nothing they can do for anything I've asked. On top of that I've had an harassment from the neighbor and they could care less. Horrible place to live and it's basically unlivable with the infestation situation. Please avoid these apartments I wish... someone told me. Lee mas

My husband and I have been here for 3 years without any major complaints. I personally think they should invest in higher quality appliances because several of ours have broken (hot water heater, dryer, and fridge), BUT maintenance comes and fixes them immediately. Several neighbors have been evicted, so just make sure you’re aware of all costs before signing. The dog park is usually great, and I love having the security of the Amazon lock boxes. My biggest complaint is how loud the air... conditioning units are- sleeping with the window open in the summer, it’s incredibly loud to have 3 AC units right outside our window, but we manage. Good amount of storage in hallway closet + balcony closet (we keep extra tires, luggage, golf clubs, camping and ski gear all in these 2 closets.) Lee mas

I moved from out-of-state & the garage wasn’t ready when I moved in. Business center PCs not activated, so no security. On the 10th day of the month almost everyone in my building had a landlord notice.

When neighbors poo, I can smell it. Apt smells like cigarettes/bar. No smoking policy so I guess people smoke inside. Laundry gives you bad morning breath & washer smells like a wet band-aid. Dryer turns off every 20 min & the line backs up.

Apt started smelling like rat poop after they changed... the HVAC filter. Last time I smelled this, it was from an old rat infestation. When HVAC turns on, air pours out of vents and under sinks. On a bad night people have their doors open & you can go out on the balcony and bathe in rat poop from other people’s apts.

The living room rocks up and down in the wind. Water leaks repaired w/ tape and paint. I sealed the drafts, even the dishwasher cord, and the smells went away.. until my throat swelled up.. Looks like I have walnuts in my neck.

Maintenance said my standards were too high, insulting me because I didn’t have a job yet. I was nice to them. Was told he was fired for not completing jobs & now I’m dealing w/ the same rude stuff from the maintenance manager, who should have completed jobs if not already completed.

Lease is 1/2 over and they haven’t completed a single maintenance request. No maintenance receipts so you have to take screenshots. Knobs came off when I tried to use them. Bathroom sink clogged, water heater & fridge turned to max, living room light blew up cuz one of the lights was the wrong kind. Maintenance reclaimed the other bulbs to use in other units and left. Took a month to get my mailbox key & they ended up just giving me their key. Toilet runs, bubbles & smells, fridge motor broken, neighbors call in noise complaints, floors have leveling & make noise, hollow walls like a cheap Extended Stay & noise is amplified. Bedroom blinds broke, vertical blinds jam, wasps come in from nests on roof. Office is often closed for tour. On the 1st, office was open unsupervised w/ ~25 people waiting 30 min. Called 90 min later and no answer. Water kept leaking so high bill and no water. Bedroom doorstop painted on. $500 off special advertised only applies to apts w/ problems. Complex right outside calls cops multiple times per week. Bedroom carpet looks normal, but is so bumpy you need a bed w/ adjustable legs. Bedroom is so drafty sometimes I’m not sure if the window is open or not. Lee mas

Let me start off by saying that the Alton Green complex is VERY nice and very well kept. We were in one of the newer apartments and it was absolutely perfect. We had a 1 BR 1 BA, and it was the absolute perfect space for my fiance and I. The office staff is wonderful and so friendly, and we enjoyed them thoroughly while we were there!

The only thing I wasn't okay with with Alton was all of the fees they add in addition to your rent. I understand having to pay the water, trash, sewage, etc...... but some of these fees are absolutely RIDICULOUS and are hidden from you (I'm assuming intentionally) basically until your first month of rent is due. All of these fees (including a fee for keeping up the grounds around the complex..?) added an additional $200-$250 to our rent, which wasn't doable for us. We ended up having to break our lease and move out due to these extra fees.

I am not necessarily complaining about these fees because they are there at most complexes you go to... I'm more so not happy about the fact that they were hidden and not really explained to us before we signed a lease. Plus, on a lot of places on apartments.com, apartment complexes will be up front in their information and say whether or not there are fees for these things and how much they are, but Alton does not.

That being said... it's a great complex, nice and clean apartments, and wonderful office staff and management. Just be aware if you're looking here about these extra fees- they will charge you for literally EVERYTHING that they can. Lee mas