Summitt Ridge Apartamentos

Hello,

Thank you so much for your wonderful review! We’re thrilled to hear that you’ve found the space, location, and value you were looking for, and that our team was able to help along the way. We’re excited to welcome you to your new home and... look forward to making your experience here a great one!

Thank you,
Summitt Ridge Team Lee mas

Hello,

Thank you for your feedback. We’re sorry to hear that your apartment did not fully meet expectations at move-in. Our team strives to ensure every home is in great condition, and we’d like the chance to address any concerns you may have.... Please reach out to the office directly so we can take care of any needed work right away. We truly appreciate you bringing this to our attention and want to make sure you’re comfortable in your home.

Thank you,
Summitt Ridge Team Lee mas

Hello,

Thank you so much for your kind words! We're glad to hear that you’re enjoying your quiet unit and that you’ve found the community to be clean, well-maintained, and secure — that’s exactly the experience we aim to provide.

If you ever need... anything, we’re always here to help. Thanks again for being a part of the Summitt Ridge community!

Best regards,
Summitt Ridge Lee mas

Hello,

Thank you so much for your kind words! We are thrilled to hear that you’ve had such a positive experience with both our maintenance and office teams over the years. It’s wonderful to know that we could make your recent move as smooth and... stress-free as possible. We truly appreciate your continued trust in Summitt Ridge and look forward to serving you for many more years to come! If you need anything at all, don't hesitate to reach out.

Thank you,
Summitt Ridge Lee mas

Dear anonymous,

Thank you for sharing your concerns with us. We sincerely apologize for the frustrations you've experienced during your time at Summit Ridge. Your feedback is invaluable to us as we strive to improve our community and the services we... provide.

We are truly sorry to hear about the issues you've encountered regarding cleanliness, maintenance, and communication. We understand the importance of maintaining a high standard throughout our property and are actively addressing the concerns you've highlighted, including the challenges with trash chutes and common area cleanliness.

Regarding your experience with our team, we apologize if our communication fell short of your expectations. Providing excellent customer service is a top priority, and we regret any inconvenience caused by the lack of attention to detail and responsiveness from our staff. We are reviewing our procedures to ensure that all resident concerns are addressed promptly and professionally.

Regarding the renters insurance non-compliance fee, we apologize for any inconvenience this has caused. We are investigating the matter further.

Please know that we take your feedback seriously and are committed to making improvements to better serve our residents. We would like to discuss your concerns further and work towards resolving any outstanding issues. Please contact us directly at summittridgeamgr@greystar.com so that we can assist you promptly.

Thank you for your patience and understanding as we continue to strive for excellence at Summit Ridge.

Sincerely,

Summitt Ridge Management Lee mas