Ashford Belmar Apartamentos

Most recent issue consisted of putting in a request for our broken oven. Put the service request in 3 weeks ago and still haven't had it fixed. Now its THANKSGIVING and I can't even cook in my apartment. Family flew into town and we have no way of making food for them. When I went directly to leasing, one of the staff jokingly told me to "just take them out to dinner" instead. This is one of countless issues we've had with management. Broken appliances that go months without fixing and... indifference from onsite management.

When we first moved in, the unit was in such bad condition we fought for financial concession. It was only after I contacted the Waterton Property Manager for the state of Colorado did any progress get made.

It truly is a shame because the units themselves have so much potential. Yet all of this is wasted on incompetent individuals who have no regard for quality service to their tenants. Lee mas

They just don’t care about people and things always break down and take forever to fix.

The managers at the office have changed over at least 5 times in the 3 years I've lived here. The amenities are almost always in a state of disrepair, the gym is always dirty and missing equipment, the pool and hot tub is closed more often than not, I've tried using the theater a few times but have since given up since it never works, the package room is a disaster. If you ever have a maintenance issue, I hope you're handy enough to fix it yourself, otherwise you'll wait a month minimum for... anyone to contact you, which often doesn't even include the extra multiple weeks for it to actually be fixed. The only consistency that you can count on from anyone working for Ashford or the Waterton company as a whole is that they'll constantly dodge your questions, blame you for having issues, and that you'll never receive any communication from them unless they need something from you. Lee mas

Maintenance is non existent. My smoke detector was non functional for over 8 months. I have a LONG list of other issue- washer broken for over 6 months with no resolution, issues with toilets since I moved in, etc etc. multiple neighbors with mold in the unit. None of the amenities are ever functional. Do yourself a favor and run far far away from this place.

Everyone in my household has had their car broken into at this point. The management company does nothing. All the treadmills in the gym are broken, so is the pool. Leaving here as soon as we can. I no longer feel safe.