The Lofts at Highlands

I had an absolutely terrible experience living in this apartment. The management was unresponsive and unhelpful, making it nearly impossible to get any issues resolved. Maintenance requests took weeks to address, and even when they did come, the repairs were poorly done. The apartment itself was noisy, with thin walls that made it hard to get any sleep. The building is outdated and lacks proper security, making me feel unsafe. The rent is ridiculously high for the quality of the place. I would... not recommend this apartment to anyone. Save your time and money and look elsewhere! Lee mas

I regret moving here and would advise anyone to stay far away. The apartment might seem affordable at first, but there are constant hidden fees that they never disclose upfront. I was shocked to see extra charges on my bill every month with no explanation, and when I asked about it, the staff was rude and unhelpful.

The electrical problems are a nightmare. The power goes out randomly, sometimes for hours, and the maintenance team has been completely useless in fixing it. I've had to deal with... flickering lights and outlets that just stop working, and they never seem to know how to fix it properly.

What really stands out is the staff’s complete lack of professionalism. They are dismissive, unresponsive, and act like they couldn’t care less about your concerns. I’ve tried reaching out several times for help, and each time I was met with rude responses or just ignored altogether.

This place is not worth the trouble. Save yourself the frustration and find somewhere else to live. Lee mas

Awful Experience!! I would strongly advise against moving here. They have hidden fees that are added every month without any prior notice, and the management constantly changes. The maintenance team uses cheap, low-quality materials—like plastic parts for shelves—and the electricity frequently cuts out without warning. The electrical issues remain unresolved despite attempts to fix them. The elevators often smell of dog urine, the pool is filthy in the summer, and the ceiling fans stop working.... To top it off, the staff is incredibly rude and unprofessional.

When I was moving in, I had propped the door open to make it easier to carry my belongings because of my ankle issues from two surgeries and my boyfriend’s seizure condition. One staff member removed the door stopper without any explanation. I explained our physical limitations and how it was safer to leave the door open while we finished our move, but my concerns were completely ignored. In fact, I was told in a very dismissive tone, "I just can’t have that there," with no regard for our needs. What made it worse was that the staff member was giving a tour to an elderly woman with a cane at the time. I reported the incident to the office manager, but nothing was done.

This place is neglectful and inconsiderate in every aspect. Do not waste your time or money here. Lee mas

I received an email the day after I applied with a conditional approval. (I’m self employed and COVID was not kind to me) I was prepared to pay the additional deposit and was very aware it was a possibility. I called as soon as I received the email and was told by the leasing agents they did not receive the information yet. Over a week later, I am FINALLY notified by the leasing agent it was a go. The next afternoon she said she did not receive my full proof of income, I sent it over. Then while... it was being sent another email arrived stating that I was denied. Over a week wasted. Now the past week I was crashing at a friend’s house and needed to be out days ago and I was waiting on them to let me know. Now I am officially homeless. I would have rather they just declined me rather than keep me hanging. At least then I could have been finding another place.
It’s a shame, I was very excited about the place. If you have time to be jacked around, great place to try. Lee mas