Red Hawk Ranch Apartamentos

We have lived here for 2 years and every year our apartment floods anytime in rains really hard. This is because our balcony is on the first floor and is at a slant so the water rushes in underneath the door. They refuse to fix it and they said we could move but would have to pay the fee still.

Be ready for unexpected fees every month. If you try and dispute them with the leasing office they will threaten a lease violation against you. Incredibly disrespectful and unprofessional.

The property has the capability to be great - excellent location, decently sized foor plans, etc. - but has gone drastically downhill. There are fines for leaving your trash pickup bin outside your apartment, and you're only allowed to keep it out for a two hour window each day. Maintenance takes more than a month for requests (and has for more than a year), and when you call the main line to check in, they tell you to call each morning and they'll see if a maintenance worker would like to add... you to his or her list for the day. Maintenance consistently leaves a mess behind - their biggest mess is behind building one where they've damaged several garages. The dryers are subpar, and require two runs to dry a load.

The floor plans truly are wonderful, but the rates being charged are not comparable to the same square footage nearby. The apartments don't have any luxurious upgrades that make the price worth it, and the community itself has no amenities past the typical pool/gym/clubhouse.

It's in a safe location, but for this price, look elsewhere - you can get a lot more for the same price (or for cheaper). Lee mas

Upon moving in, it was clear that the staff doesn't care at all (unless you are short on rent due to a clerical error on their behalf). As far as staff goes, it's a revolving door. The apartments are not bad in terms of designs and finishes, but it's all but ruined with a poor property management team and an excess of fees. Trash removal is a mandatory fee of $35 a month, plus they have a nickel and dime approach to utility billing. Garages are $95 a month and pets are $35 a month per pet....

Since moving out, there has been radio silence from the property management team. I doubt I will get my security deposit back. Do yourself a favor and skip this complex — it's not worth the money. Lee mas

Maintenance calls are unanswered, neighbors are very loud, emails are never responded to, staff isn’t properly trained, the list goes on. Basically, don’t move here.