Aspen Glen Apartamentos

This is by far the WORST place I have ever stayed at.

They have this security gate that goes down at night that NEVER works. There would be lines of us trying to get in because the rf chip they give you for your windshield never works and I tried 2 of them. (of course they made me pay for the second one)

Then we had a crazy ant issue in our unit and I have NEVER had to live with bugs. They wont let you call your own exterminator and the lady that comes by squirts something in the corners and... leaves. One time she said its been an issue they're addressing by spraying outside the buildings but it was never resolved!

Then they give you these stickers to put in your windshield to show that your car is supposed to be parked out there. Well from day one I put the sticker on my windshield and still they put a big green sticker on the outside of my driver window saying my car is not supposed to be there Lol After the 3rd time I gave up going to the office I kept a bottle of goof off in the trunk.

The garbage situation is a joke.. Unless you live in the building next door from the dumpster you will, like 90% of the tenants, be putting your garbage in the trunk of your car to transport it to the ONE dumpster they have in the back of the complex to service obviously more apartments than it can handle judging by the amount of garbage bags that pile up around it weekly because it's too full..

Then there’s the lady I got on the phone today when I called because they screwed up when sending us back our deposit. I didn’t think I would have to deal with the level of incompetence I endured the 3 years I was there, but it appears to be their culture over there. The lady I spoke to chose to talk extremely fast and throw all these numbers at me. When I tried to get her to slow down so I can show her where they messed up at she said, (lol you can’t make this stuff up,) she said" I emailed you the numbers you can do the calculations on your own time" then she hung up on me. lol After speaking to someone over her head who was able to get things fixed for me because they tried to keep money for the July rent when I showed her the screen shot from her system where we paid July rent.

That final phone call is what force me to write this review. There are by far countless stories I could mention like the painted tubs and faulty toilets but just take my advice and STAY Away!!!! Lee mas

They will not refund your deposit!!! No matter how much you take care of the place. They lie a lot just to keep your deposit. They even take fake pictures just to keep your deposit.

We have lived here for a year and a half and absolutely love Aspen Glen. It is located in such a beautiful area, a 10 minute walk, or 2 minute bicycle ride down to the Farmington Canal Trail. The community itself is also very walkable. It is beautiful during all seasons! There are people of all ages and families. We have never experienced any problems with noise or neighbors. We have had a few maintenance requests and they have always been taken care of very quickly. They are pet friendly, but... only in specific buildings. The only issue we ever had is that we were told our building was dog friendly before moving in, but when I tried to get a dog I learned I was misinformed. So if you do want a dog at any point be sure you are moving into a dog friendly building.

I would highly recommend Aspen Glen. Lee mas

Don't waste your time or energy with Aspen Glen!! When I lived there, I was a graduate school student. I lived in the apartment for one year during school and took very good care of the place. Right from the beginning, I had heard nightmare-ish reviews that I ignored repeatedly. Upon signing the lease, the property manager was extremely rude and demeaning to both my roommate and myself. Throughout our lease, we had numerous issues with bugs, water damage from other apartments, water damage in... the walls, and various minor issues. Each of these concerns took multiple calls to the maintenance lines to have them come out. When it came time for a walk-through before moving out, they told us there would be a fee for carpet cleaning. This price was to be negotiated, however they kept delaying this meeting, and sent out the security deposit a week before the meeting was originally scheduled. Upon receiving our security deposit they charged double what was agreed upon for carpets, as well as tacking on absurd charges that were never discussed and that were there on our move in move-in date. The property manager and her employees are terribly rude and unpleasant, not to mention unqualified to work with people. If you don't want a year-long headache, DO NOT live in Aspen Glen!!! Lee mas

Aspen Glen is our home now! So pretty to sit on the balcony and watch the sunset! Maintenance is prompt and the girls in the office are all ready to help with any issues that come up! Run don't walk to Aspen Glen for your new home!