The Grove at Parkside Apartamentos

Very nice apartment. Been here for 3 years now, management have good customer services

I am happy to live here. It's well kept, clean, spacious and a decent place to live. I wish there was a pool, gym and/or playground but hope this will be added in the near future. The staff is nice, maintenance is great and cleaning people do a realy good job on making sure the place is kept well. I hope a portal is added soon but I couldn't ask for a better place especially coming from where I left.

The overall apartment is very nice. Definitely a modern feel. The management staff is great trying get you into a studio apartment, they were always in the office when it came to filling up apartments. Now they are non-existence, they make up their own hours. They pick and choose when they want to come in on Saturday's. There are no hours that are posted. The hours that are on the website are not updated. They have no online page for maintenance request or rent payment. You can not pay your rent... online, you have to come to the office every month. When you have a maintenance request it takes over a week. When you follow back up on your maintenance request they tell you that they have someone working on it. How can you work on something but not come to the apartment to check out what's wrong. When you call the number for immediate maintenance the call hangs up or tells you the leave a message. The ceilings on the top floors already have water damage, soon it will mold. I haven't even been living here three months yet. The trash room overflows on the weekend, the garage disposal never works, so we will need pest control pretty soon because every weekend there is no where to put your trash. You smell weed through out the building all day even though you sign a drug free contract. Lee mas

Before the building was open the communication was very bad. There were frequent changes in office staff but now that the building is open to lease, the staff is great. The building is upkept very nice. The building and garage is secured. I have no issues here at the grove, I'm happy.

I tried to lease an apartment for my son. I filled out the application online and submitted it exactly as they requested. I was told it would take between 24-48 hours for the decision to be made, including being sent to compliance. I was told I needed certain pieces of info which I attempted to email multiple times, they never received it. I tried to fax it for three days and when I emailed them, I was told their fax machine wasn't working, try again tomorrow. When I mentioned we were on a... short time line, they informed me that I hadn't provided the necessary documentation in a "timely manner". I called the 844 number on the website and the person working there couldn't find any information on this complex. I would strongly recommend to anyone that they look elsewhere for an apartment rental. Clearly, no one knows what they are doing.... Lee mas