The Reserve at South Ridge Phase l Apartamentos

I have lived here now for over a year. Great location, maintenance people are nice, sleek apartments. But do not expect to get ANY communication from the management office, like... EVER. You will literally never get a response to an email. They will never call you back. Even when you go in, they have no idea what's going on. It took them THREE months of unresponsive calls, emails, drop-ins because I needed a new mail key (they only gave me one). The leasing contract says to go the post office.... Another girl living at the complex was also at the post office. The post office told us the apartment compIex changed their rules and handles all keys. I received a lease violation for having string lights on my balcony... I did not have any lights and had to call to get it removed from my file. I reported a cat that was laying by the stairs, who looked like he got out from another unit, and the manager called me to ask if it was my cat. Now I am fighting a $90 late charge on my rent, because they didn't tell me the AutoPay doesn't automatically adjust to the renewed lease price. Lee mas

I guess they don’t need new tenants, tried to call for info on some apartments and the automated machine put me on hold for 10 min before the line instantly hung up on me. Tried many times. Reviews don’t seem all that great either.

My girlfriend and I rented at South Ridge for five years. We are two educators who were saving up for a house. The last year of renting we changed our lease from 12 months to 6 months anticipating our first home owner purchase. Although our lease ended in November 2021 we bought a house in September. We completed all necessary paperwork to end the lease early and talked multiple times to representatives to ensure we were following the protocols. South Ridge ensured us that if we complete the... necessary paperwork that they would absolutely find a new tenant (because of a huge waiting list) which would allow us to not be on the hook for October and November rent. This was a lie. Make sure you get anything they say in writing because they will not keep their word and will do what they can delay the move out process. We handed in our early release paperwork in August and we moved out in September to give them plenty of time. This didn't matter because they did not get an employee into the apartment to prepare for the next tenant until the end of October and didn’t have a new tenant signed up until the end of November requiring us to pay additional rent (and they took our security deposit). South Ridge is awful with communication. They won’t respond to emails in a timely fashion (I had to call them to get any response) and be prepared to talk to two or three different people when you have a problem because they have no idea what's going on at the leasing office. Would not recommend this place to an enemy. Thank you for this experience. From a young couple trying to start a new family. Lee mas

I applied for an apartment for my mother who is a senior. We both are on the application because she is social security. Before applying I asked what was their criteria for approval. The only information they told me to determine approval was 3 times rent and no issue with pass landlords. However, after applying we were denied because we didn't meet their credit score ratio. I am really upset about this because I repeatedly ask how they determine eligibility and they didn't tell me about this... ratio. I asked because I knew my mother didn't have great or excellent credit. I have rented an apartment with her on two occasions and we never had this situation before. I felt the apartment manager bated us to apply to get our application fee. They have others on the wait list so the apartment will not go vacant. Lee mas

Recently, I renewed for the 2nd year. I love my 1 bedroom apartment on the 3rd floor. The vaulted ceiling, modern kitchen, and huge walk in closet are my favorite features. The entire office staff is friendly and easy to deal with. I love that I can pay rent and put in maintenance issues online. Maintenance is quick and efficient. The few issues I’ve put in were fixed fast. The only issue I have is that sometimes the neighbors let their doors slam. My neighbors mostly keep to themselves but are... friendly. Overall, it is a great place to live. Lee mas