Castlebrook Apartments

This apartment complex has gone down consistently since I’ve been a tenant. The floors and plumbing have always been terrible, you can hear everything from your neighbor’s sneeze to them turning on their shower. It wakes you up in the morning. We waited a year or not more for grilling area updates, only for it to be another year before we could use it then it did not work. Reduced the days you have to pay your rent before late fees are assessed but you must wait months, years for some... maintenance concerns. Bugs are crazy, squirrels are crazy, neighbors leave out trash despite the trash bins being emptied regularly and management does not care as long as that person continues to pay their rent. You will smell smoking so be as thorough as possible when asking questions if you choose to rent here, because they purposely leave out information and later blame you for not asking. Lee mas

These apartments have MAJOR plumbing issues. You have been warned.

These apartments have drugs and crime on the property.
You have been warned.

These apartments have horrible office and maintenance staff.
You have been warned.

This apartment was my only choice to move in because most apartments don't approve of me and it was my first time living in an apartment. I lived here for almost 2 years but decided to move out 2 months early before my lease because of awful issues! There was a lot of smell odor and weeds that bothered me and made me sick. I let the office know that I moved out and they must know why but I don't like how they want to know why I have to move out because it is my choice to move out or stay...... they can't force us to stay whatever they want. They don't care about our happiness..... they just care about MONEY! Sometimes it has bugs anywhere and sometimes MAGGOTS as well! it's so gross! The laundry in the basement is broken and they didn't get it fixed on time!
After I moved out, they charged me to pay more than double the cost made me pissed off, and made me pay 2 months until the end of my lease since I wasn't happy in their crap apartment!
TRUST ME, don't move there! Lee mas

I’ve rented here 2 years and I’m sorry I didn’t move out sooner. Office staff changed and made it awful.

The apartments got invested with huge roaches and the office handled it terribly. Have also experienced centipedes and crickets in my unit. Was forced multiple times to empty all cabinets and closets and had to keep putting up my pet for 8hrs with little to no notice beforehand. When I had questions, staff was rude or didn’t answer when I called. Took over 2-3 months to resolve and office... was completely closed for a time during this for Covid. They also only notify you they’re coming by just leaving a random note on your door as your only warning and often give windows of 8am-4:30pm over several days that they could come any time during. Completely inconvenienced everyone and treated them poorly while they suffered through a disgusting infestation and did no compensation of any kind for compliance.

They’re constantly trying to find reasons to have to come into the apartment and make feel like you don’t live there. That you’re lucky they let you, similar treatment in person.

They keep hiking the prices every year and only use the money for fancy new signs. While older apartments don’t get renovated and are in need of improvements and bringing kitchens out of the 70s. They’re more worried about being strict on parking permits and keeping litter/dog poop off lawns and guests only park in designated spots with a 24hr pass.

Also easy to hear loud people outside as well as neighbors both beside, above, and in the hallways. Often heard neighbors yelling, slamming doors, walking around, or playing extremely loud music after 10pm and couldn’t sleep.

Overall, priority is not on resident comfort but outward looks only. Lee mas

I was told there will be pest control service coming in on a certain and was asked to empty all the cabinets, but they never showed up on the day specified. when I called the office, i was again told that there was some problem so they would come in couple days later. And again they never showed up. I called then on Saturday and I was told again that i would have to wait till next wednesday or friday. This is ridiculous. I have emptied my kitchen cabinets and left them out for 3 days now, and... now i either have to reempty the cabinets again the next week or leave them out in the living/dining area for for over a 7+ days. It is extremely difficult when you have to work and go to school during the week/weekends. The services here are sometikes veey bad and it does make living here a pain when you have to re-do things while balancing other things in life. I really dont know if I made a good decision to want to live in this community at times. Lee mas