The Apartments at Pike Creek

The apartments are nice, but I would not have moved here if I knew what an unbelievable hassle the rental process would be. For example, three separate money orders for rent, security deposit, and pet deposit. Because Giant has a $500 limit per money order, I had to get 8 money orders. I could not get cashier’s checks mailed from my online bank on time and they would not accept an electronic payment for Western Union. What really infuriated me was the misinformation related to renters’... insurance and the refusal to give me a key when I had a moving van and help waiting after packing and driving 1-1/2 hours. The welcome letter says you can “enroll in the Paradise Management Property Liability Waiver Program” or purchase your own renter’s insurance. I emailed a manager to find out how to enroll int the liability waiver program and she responded with a phone number. The person who answered the phone said I would automatically be enrolled, and it would be paid with my rent. I asked if I needed to bring proof of insurance to the lease signing and was told that I did not. I said I would not be happy if I showed up and was not allowed without proof of insurance. The woman said she was sure it would not be an issue. I think the young woman in the rental office really enjoyed telling me I could not have a key to move in because I did not have proof of insurance. Lee mas

The apartments and community are nice however there is no upkeep. If something breaks (and it will often) they do not respond to work orders. they purposely turn your hot water down so you can't take long showers. they don't keep up with the grounds so it gets gross. there are so many issues with the staff and maintenance that it takes away from the luxury.

If I could give below zero I would. Be very careful with this place. Management is horrible. They charged me $782.00 for carpet that they claim was ripped, which was a lie. Mysteriously there was a small section that was tearing everytime I vacuum, I section not bigger than a table matt. These crooks deducted of the $1000.00 they overcharged me for security deposit, and pet deposit. They are claiming they had to replace the whole carpet. In addition to having horrible manners, and horrible... customer service skills. The office manager Cheryl is the worst, and Allison is not better, and Jennie too. These apartments are not family oriented, they lack a playground, they claim to be dog friendly but offer no dog park or amenities for animals. In addition, I was month to month, and they rented the apartment without me knowing even though I asked them I needed to find a place to stay with my dog, and they had little compassion and were unwilling for me to stay two more weeks. I was never late on my rent and I deserved at least to be notified the apartment was rented. If it wasnt that I sent them an email to confirm an extension, they would have not told me I could no longer stay beyond the month I had paid. In addition I was overcharged for two bedroom when their site advertised two bedrooms $70.00 less than what I was paying. I complained but it was like I was talking to a wall. Very dishonest, they're not luxury apartments as they advertise, extremely small, and the worst part they're crooks!! Maintenance is only available by appointment, so their tenants are not important. Be very careful if you stay here. They do not care, so nothing you say will matter! In addition they refused to schedule a walkthrough the apartment with me, even though they said they would call me that day to schedule. They decided to walk through without me being present just to ripped me off. By law if you charge security deposit and pet deposit you should return pet deposit since you cannot keep the pet deposit as the security deposit serves for any potential damages. They are staying with my hard earned money. Very dishonest. That's all I can!! Lee mas

I have enjoyed my time living here at the apartments at pike creek. Jeannie was a pleasure to work with and made the experience enjoyable and easy! She has always followed up with any minor maintenance issues or anything that came up.

We absolutely love living at the Apartments at Pike Creek. From the start we have had nothing but great experiences with the management and the community as a whole. Jeannie has been so wonderful, from beginning the process of touring through now having lived here for a while and dealing with the little things that come up time to time. She is always quick to respond to any questions we may have and to help solve any issues, and always with a smile on her face. Jeannie has been so kind and... thoughtful to us, even going as far as to email us when one of our cars had a flat tire. The management at Apartments at Pike Creek truly understand and embody hospitality and it is so nice to have one less thing to worry about living here. Lee mas