Pacifica Apartamentos

Great place to call home.Great place have lived here five years nice community.All you you need is close by.Close location to parks and the Ocean.

They don’t answer the phone and email is about a 50% chance.
1. When we moved in they documented the wrong mailbox number in our paperwork. After reporting several times that our key didn’t work and being told they checked and it did, we caught the mailman who told us the mailbox number was wrong for our apartment. When he opened the right one there was still a vacant notice in there so our mail was returned for the first couple of months. We have been waiting since fall 2023 to them to respond... to us about the mix up. No apology nothing.
2. We rented a garage. After about 4 months it started to randomly open. We would go out in the morning and it would be wide open. We reported it in early June. They said they would have someone look at it and review the security footage to see what was happening. After many emails and phone calls (leaving messages because they don’t answer), for over a month to let know it was still happening they finally responded and said they really don’t know what to do. They thought someone else’s remote had been accidentally programmed to the same frequency. To which I said then who got remotes at the time and if that’s the case why doesn’t it close back up.? No response. Once it started to happen to someone else, they had the garage door company come out and finally fix it. Should have done that in the first place, I don’t know what to tell you is not an acceptable response.
A free months rent for the garage would have been the least they could do, but nothing.
3. The elevator in our building was down an excessive amount. It was down from April until the end of July completely and it was a coin toss on other days after it was “fixed” as to whether or not it was going to be in working order.
4. A month before move out I went over to the office to ask about the process and to confirm that what were were told at move in about the size of acceptable holes in the walls for hanging was accurate. She took a note to ask, that was Sept 2024, we never heard back despite the promise to get back asap. I filled the holes before we left to cover us. They just don’t respond.
5. They were so late with the lease proposals. they came 3 days prior to required notice date with a huge rent hike for the lease length we needed, yet less for shorter. We had already decided to move because they are so bad. We found a better place with office staff that answers the phone after you sign the lease. Lee mas

Nina in Administration was nice and helpful,move in process was fast no hassle,had 1 small maintenance issue ,maintenance responded quick and got the job done,neighborhood is quite

It’s been very nice!!! Maintenance guys have been great. I’ve had to have them there 2 times and always with a smile and polite. Property office was very helpful since the very beginning.

I love my neighbors very much and my building 5 has been so quiet and amazing experience so far .
I enjoy the pool and gym and the office staff.